Service Coordinator

2 weeks ago

Mississauga, Canada Air Track Inc Full time

**Service Coordinator.**

Join our team at Air Track Inc, where we've specialized in Industrial and Commercial HVAC/R Design, Installation, Maintenance, and Repair Services for over 20 years. By becoming part of Air Track Inc, you're not just pursuing a job - you're stepping into a promising future, a supportive work environment, and continuous support for your personal growth.

**In exchange, here's what you can expect**:

- Offering a competitive salary base
- Ensuring a safe workplace environment with an outstanding safety track record.
- Consistent 40-hour work week stability, even during business cycle fluctuations.
- Comprehensive benefits package, including employer-paid medical, extended health, dental coverage, and group life insurance plans.

**Job Overview**:

- Generate and organize repair work orders according to scheduling criteria and work order urgency.
- Daily scheduling and prioritization of repair tasks for service personnel.
- Inspect all technician job files - recording job scope, time estimates, particulars, visuals, and purchase orders.
- Foster and manage critical relationships between clients and service staff.
- Organize, monitor, and follow up on customer quotes/recommendations, including quote conversions and part/equipment sourcing from suppliers.
- Thorough documentation and completion of work orders, conducting profit audits for jobs promptly and accurately.
- Establish, monitor, and assess preventive maintenance plans along with related reports
- Update service software to maintain records of work orders, customer information, equipment data, and service history.
- Execute standard office duties such as routine reporting on a daily/weekly/monthly basis, data input, phone support, and customer assistance.
- Maintain records pertaining to service activities, training programs, certifications, and licenses.

**Qualifications**:

- Proficient in Microsoft Office, including Word, Excel, and PowerPoint
- Strong data entry skills with attention to detail
- Previous clerical and administrative experience preferred
- Excellent customer service and phone etiquette
- Familiarity with QuickBooks and other office software is a plus
- Ability to multitask in a fast-paced environment
- Experience in a _Automotive Repair_ Services office setting would be beneficial.

Pay: $45,000.00-$55,000.00 per year

Additional pay:

- Commission pay

**Benefits**:

- Casual dress
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care

Flexible language requirement:

- French not required

Schedule:

- Monday to Friday
- Weekends as needed

**Experience**:

- Clerical experience: 2 years (required)
- Customer service: 3 years (required)
- Microsoft Word: 5 years (required)

Work Location: In person

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