Service Coordinator

3 days ago

Mississauga, Canada Wilcox Door Service Inc. Full time

**ABOUT WILCOX DOOR SERVICE**

Wilcox Door Service Inc., a certified Aboriginal-owned business, is the industry leader in supplying, installing and servicing overhead doors, docks and gate solutions for commercial and industrial facilities since 1912. Our innovative and “green” solutions help customers cut operating & energy costs, minimize downtime, and ensure a safe work environment.

**We are ACCOUNTABLE. We show PRIDE. We are BOLD. We show TRUST. We have INTEGRITY. We have PASSION. **That is what Wilcox Door is all about. Each day, our team shows up and embodies these (6) six core values. It is because of this that our team is like family

**DESCRIPTION**

This position works closely with the technicians and reports directly to the Service Supervisor, Monday through Friday, 8:00am-5:00 pm

**QUALIFICATIONS**

This role requires a high level of emotional intelligence, adaptability and positive “can-do” attitude, as well as:

- Customer service focus
- Team player with effective communication skills
- Computer proficient and an openness to learning new technologies
- Self-directed time-management skills
- Ability to multi-task in an often high-pressure environment
- Motivate Field Staff

**REQUIREMENTS**
- Minimum of 2 years of previous dispatch experience (within the door service industry would be an asset)
- Strong professionalism and customer service skills
- Ability to perform in a high-pressure environment
- Ability to multitask
- Strong attention to detail
- Knowledge of the Overhead Door industry preferred
- Experience dispatching multiple crews
- Ability to schedule (plan) ahead
- Familiarity with the overhead door industry is an asset
- Great Communication Skills
- Quick Learner
- Strong computer literacy
- Able to work in a fast paced environment as an individual or in a group

JOB TYPE: FULL TIME

**Job Types**: Full-time, Permanent

**Job Types**: Full-time, Permanent

**Benefits**:

- Company events
- Extended health care
- Life insurance

Schedule:

- 8 hour shift
- Monday to Friday

**Experience**:

- dispatch: 2 years (preferred)

Work Location: In person

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