Service Administrator

Service Administrator
- Posting Start Date: 1/29/26
- Job Location (Short): Lively, Ontario, CAN, P3Y 1L6
- Requisition ID: 34915
- Onsite or Remote: Onsite Position

Komatsu develops and supplies technologies, equipment and services for the construction, mining, forklift, industrial and forestry markets. Headquartered in Tokyo, Japan, Komatsu employs more than 64,000 people worldwide, operating in more than 140 countries. For more than a century, the company has been creating value for its customers through manufacturing and technological innovation, partnering with others to empower a sustainable future where people, business and the planet thrive together. Since the company’s founding in 1921, Komatsu has been committed to supporting individuals and communities through job training, skills development and giving back. As a Komatsu employee, you will be encouraged to grow alongside our global company, contributing to a more sustainable future for all. If you are looking for a company that values your talent and potential, join Komatsu to be a part of something big and help advance modern society.

Komatsu provides an extensive and robust employee benefits package that is designed to enhance the well-being of our employees and family members. We embrace a positive and empowering employee experience with a culture that prides itself on a diverse and inclusive environment.
- Competitive wages: base pay is $50,500- 63,000/year depending on skills and qualifications. Discussion regarding full compensation package conducted upon initial pre-screen.
- Comprehensive benefits package (health & dental, vision, life insurance, short and long-term disability)
- Health Care and Personal Wellness spending account
- Company-sponsored registered pension plan (RPP) and matching program.
- Safety boot voucher
- Paid vacation
- Company-supplied tools
- 4/5 Rating on Glassdoor
- Sustainable employmentAbility to be a part of an exciting, innovative company developing new state-of-the-art technology and equipment**Job Overview**:
If you’re someone who loves keeping things organized, supporting busy teams, and making sure the details are always right, this role is a great fit. As a Service Administrator, you’ll be the go‑to person who keeps service jobs running smoothly from start to finish. You’ll work closely with operations, accounting, and purchasing teams, helping ensure projects stay on track, costs are accurate, and customers receive timely, professional support. If you enjoy a mix of customer service, administration, and light accounting—and you thrive in a fast‑paced environment—this is a great opportunity to grow your skills and make a real impact.

**Reports to**:General Supervisor
**Shift**:Monday
- Friday
**Safety Sensitive**:No
- RCMP criminal record check and submission of 5-year provincial driving record will be required
**Travel**:up to 25% within Canada
**Relocation**:This position does not offer relocation

**Key Job Responsibilities**:

- Create, update, and close service orders; ensure accurate cost allocation and documentation
- Monitor labour, material, and service costs; run reports and flag variances early
- Set up sub‑service orders, operational tasks, and labour confirmation numbers
- Prepare purchase requisitions and support Purchasing with PO tracking and closeout
- Ensure operations teams use correct PO references and labour codes
- Track change requests and support cost control and documentation
- Reconcile POs and assist Accounts Payable with invoice verification and coding
- Process service and warranty orders with proper cost coding
- Support general branch administrative tasks as needed

**Qualifications/Requirements**:

- 1-3 years of experience in service administration, customer service, or accounting support
- Basic understanding of accounting and purchasing principles; cost tracking experience is an asset
- SAP experience is preferred
- Strong Microsoft Office skills, especially Outlook, Excel, and Word
- Self‑starter with strong initiative and the ability to work independently
- Excellent communication skills and a customer‑focused mindset
- High attention to detail with strong organizational and multitasking abilities
- Comfortable working in a fast‑paced environment with tight deadlines

**Additional Information**:
Accommodation during the recruitment process is available on request. While we appreciate all applicant submissions, only those considered to be most qualified will be contacted for further assessment.At Komatsu (Joy Global Canada), we come from diverse backgrounds, with unique perspectives, experiences and contributions. We believe that our people are part of our shared purpose. Connected by our core values of ambition, perseverance, collaboration and authenticity, we are committed to continually advancing in our support of diversity and inclusion. United, we are on a journey towards a sustainable future that creates value together.

We are an equal-opportunity employer. Al