Help Desk Support

7 days ago

Ottawa, Canada TechInsights Full time

**OUR STORY**

**THE OPPORTUNITY**

**WHAT YOU WILL DO**
- Act as the initial point of contact for IT technical support.
- Solve a wide range of issues and requests including, but not limited to user account setup and maintenance, I.T. ticketing system, system updates, antivirus, backups, networking, system imaging, video conferencing, printers/copiers, phone systems, and general user-related hardware/software.
- Install, configure, and troubleshoot computer hardware, software, systems, networks, and printers.
- Maintain inventory and Records of all I.T. hardware and software assets.
- Establish, educate, and enforce the Corporate IT policy and procedures.
- Monitor and maintain computer systems and networks, set up new user accounts and systems, and repair and replace equipment as necessary.
- Respond in a timely manner to help desk issues and requests.
- Provide in-person and remote technical support across the company.

**WHO YOU ARE**
- Diploma or degree in Information Technology or a related field is preferred.
- 3-5 years of experience in a help desk support role or a similar position is required.
- Exposure to and continuous learning of IT architecture/infrastructure, popular and new industry technologies
- Excellent problem-solving and analytical skills with the ability to diagnose and resolve technical issues effectively.
- Familiarity with ITIL (Information Technology Infrastructure Library)
- Strong knowledge of computer hardware, software, and operating systems, including experience with Microsoft-related technologies.
- Familiarity with Microsoft Office, JIRA, and SharePoint or similar technologies is essential.
- Ability to work independently, or as part of a team, in a professional setting.
- Excellent written and verbal communication skills.
- Skill to prioritize, delegate and stick to strict deadlines is important.

**WHY WORK WITH US**
- Competitive pay and lucrative benefits (medical, dental, vision, RRSP matching)
- Generous flexible vacation policy
- Annual fitness reimbursement
- Strong sense of camaraderie, mutual respect, and shared goals amongst colleagues
- Support for the community through charitable alliances
- Professional and career development opportunities
- Wellness resources and support from management

Technology knows no bounds, and neither does TechInsights. Bringing together talented humans from different perspectives, backgrounds and abilities is something we take seriously. We’re committed to building an inclusive environment that welcomes you to be your authentic self and allows us to push past the boundaries together.

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