IT Help Desk Analyst

3 days ago


Ottawa, Canada Progression3 Full time

We're in search of bilingual IT Help Desk Analysts to join our team This position is remote work-from-home.

**Role and Responsibilities include**:

- Receive incoming calls
- Log in calls into ITSM system
- Perform diagnostic and basic troubleshooting procedures
- Assign incidents to appropriate support groups
- Able to follow-up on incidents until resolution with assigned groups and clients

**Required Skills and Experience**:

- Two (2) years’ experience in customer service or Help Desk environment
- Bilingual (English and French)
- Strong time management and communication skills
- Ability to adapt and prioritize work independently in a dynamic environment
- Experience with ITSM tools such as Remedy or Service Now or equivalent required
- Experience working in a customer service role desired

**Job Type**: Fixed term contract
Contract length: 12 months

**Salary**: $22.00-$23.50 per hour

Schedule:

- 8 hour shift

**Language**:

- French (required)

Work Location: One location



  • Ottawa, Canada Giant Tiger Full time

    About this Opportunity Recognized as an Employer of Choice in the National Capital Region, Giant Tiger’s Home Office provides a dynamic work environment with many opportunities for a fulfilling career. We are a Canadian owned and operated retailer (and proud of it!), with a strong commitment to the community, and over 60 years of success. If you are...

  • Help Desk Analyst

    3 days ago


    Ottawa, Canada YouthCare Full time

    Must have lived in Canada for 10+ years - 12 Months experience supporting ALL of the following: o Microsoft Office Suites (on premise or cloud acceptable), must include Outlook, Word, PowerPoint and Excel o Remote Access services o Microsoft Windows operating systems - 12 Months providing direct IT support to end-users. **Requirements**: - Secret security...


  • Ottawa, Canada Fuelled Networks Full time

    **Who We Are**: Fuelled Networks is a client-first IT support provider that has been providing top-notch IT services and support for small to medium-sized businesses throughout Ottawa and Eastern Ontario since 1982. We’re a small, high-performance team of smart, resourceful, and highly skilled technicians who do whatever it takes to ensure the successful...


  • Ottawa, Canada Promaxis Systems Inc. Full time

    **IT Help Desk Specialists**(Reference: P - SWJ)Our Federal Government client is looking for a IT Help Desk Specialists in Ottawa, ON (National Capital Region). The following qualifications are required: *** **Job** **Description**:The Chief Digital Officer (CDO) on behalf of the Department of Fisheries and Oceans (DFO) and Canadian Coast Guard (CCG)...

  • IT Help Desk

    2 weeks ago


    Ottawa, Canada Ottawa Fertility Centre Full time

    Job Summary As a core member of the Ottawa Fertility Centre’s (OFC) team, the IT Help Desk is under the direct supervision of the Computer & Information Systems Manager. This position is responsible for supporting OFC physicians, management and employees with technical computer knowledge and hands on problem solving. The IT Help Desk must maintain a high...


  • Ottawa, Canada Nova Networks Inc. Full time

    **STRENGTHEN YOUR CAREER!** At Nova Networks, we pride ourselves on hiring smart, motivated people who excel at challenging themselves and enjoy working in a team-oriented environment. Looking for an exciting opportunity to work with leading products and with other talented and dynamic professionals? Then look no further. We believe strongly in lifelong...


  • Ottawa, Canada Symbiotic Group Full time

    Job ID#: DSEFHD001 Job Title: Help Desk Specialist (Level 1) Mandatory Skills: 2+ Years’ experience (* See ‘Additional Information’) Start Date: Immediate Duration: Full Time Position Security Clearance Required: Secret Clearance (**See ‘Additional Information’) We are recruiting for our client, the Department of National Defence, for Help Desk...


  • Ottawa, Ontario, Canada Arsenault Full time

    Our client is seeking a Service Desk Analyst to respond to and diagnose problems through discussions with their end users. This includes problem recognition, research, isolation, and resolution steps. The Service Desk team supports the employees with various technical needs including both hardware and software. As a service desk analyst, you will be...


  • Ottawa, Canada Maverin Inc. Full time

    Role: Intermediate Help Desk Specialist Client: Federal Government of Canada Client Contract duration: 2 years (possibility of extension) Start date: ASAP Location: Hybrid / NCR Language: Bilingual Clearance: Secret Responsibilities could include but are not limited to: - The primary tasks and activities are to support, install, configure and perform...

  • Help Desk

    2 weeks ago


    Ottawa, Canada Kyndryl Full time

    **Position**: Help Desk L3 **Client**: Federal Government Client **Location**:Onsite - (National Capital Region) **Duration**: 6 months **Security Clearance**: Federal Government Secret Clearance **Language**: English **Background**: Our federal government client requires the services of a Senior Help desk Specialist to assist in augmenting an existing...