Help Desk

2 days ago

Ottawa, Canada 1Valet Full time

**Help Desk & Cybersecurity Associate**

**Ottawa, ON (Hybrid)** | **Full-time**

**About 1VALET**

At **1VALET**, we’re transforming how people experience smart buildings. Our technology seamlessly integrates building access, communication, and automation into one secure, connected platform. We’re looking for a detail-oriented and proactive **Help Desk & Cybersecurity Associate** to support our growing team and ensure the reliability, security, and compliance of our internal systems.

**About the Role**

The **Help Desk & Cybersecurity Associate** will play a key role in maintaining 1VALET’s internal IT operations. You’ll be responsible for providing Tier 1 support to employees, managing IT assets, and ensuring that our systems meet SOC 2 compliance requirements. This role combines hands-on technical troubleshooting with structured policy and process development to keep our infrastructure running securely and efficiently.

**What You’ll Do**

**Help Desk Support**
- Provide first-line technical support to employees - troubleshooting hardware, software, and network issues.
- Assist with employee onboarding and offboarding, ensuring smooth IT setup and transitions.
- Create and maintain IT documentation, user guides, and support procedures.
- Identify recurring issues and recommend process or system improvements.

**Asset Management**
- Lead the development of an **Asset Management Program** and related policies.
- Maintain an accurate inventory of all IT assets throughout their lifecycle.
- Coordinate procurement and deployment of hardware with vendors and internal teams.
- Assess asset health, plan for replacements, and manage disposals.
- Work with HR and the Engineering team to align on asset tracking, amortization, and lifecycle policies.

**SOC 2 Compliance & Cybersecurity**
- Support SOC 2 readiness and maintain compliance with AICPA assurance standards.
- Manage secure data backups and implement **disaster recovery** and **business continuity** measures.
- Monitor system capacity and proactively mitigate availability risks.
- Develop and maintain policies for data classification, retention, and secure destruction.
- Ensure all data collection and storage practices are legal, ethical, and clearly communicated.
- Draft plain-language privacy policies and data-handling documentation.

**What You Bring**
- **3+ years** of experience in IT Help Desk or technical support roles.
- College diploma or degree in **Computer Science Technology** or a related field.
- Strong troubleshooting skills with a proactive, problem-solving mindset.
- Excellent communication skills, both written and verbal.
- Highly organized and adaptable in a fast-paced environment.
- Understanding of cybersecurity best practices and compliance frameworks is an asset.

**Working at 1VALET**
- **Full-time, 40 hours/week**:

- **Hybrid** at our Ottawa offices
- Collaborative, fast-paced environment focused on innovation and continuous improvement
- Opportunity to make a direct impact on the technology driving the next generation of smart buildings

**Ready to Join Us?**

If you’re passionate about IT, cybersecurity, and helping teams succeed with technology, we’d love to hear from you.

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