Current jobs related to IT Help Desk - Ottawa - MGIS

  • Help Desk Specialist

    5 days ago

    Ottawa, Canada Promaxis Systems Inc. Full time

    **IT Help Desk Specialists**(Reference: P - SWJ)Our Federal Government client is looking for a IT Help Desk Specialists in Ottawa, ON (National Capital Region). The following qualifications are required: *** **Job** **Description**:The Chief Digital Officer (CDO) on behalf of the Department of Fisheries and Oceans (DFO) and Canadian Coast Guard (CCG)...

  • IT Help Desk

    2 weeks ago

    Ottawa, Canada Ottawa Fertility Centre Full time

    Job Summary As a core member of the Ottawa Fertility Centre’s (OFC) team, the IT Help Desk is under the direct supervision of the Computer & Information Systems Manager. This position is responsible for supporting OFC physicians, management and employees with technical computer knowledge and hands on problem solving. The IT Help Desk must maintain a high...

  • Help Desk Specialist

    2 weeks ago

    Ottawa, Canada Symbiotic Group Full time

    Job ID#: DSEFHD001 Job Title: Help Desk Specialist (Level 1) Mandatory Skills: 2+ Years’ experience (* See ‘Additional Information’) Start Date: Immediate Duration: Full Time Position Security Clearance Required: Secret Clearance (**See ‘Additional Information’) We are recruiting for our client, the Department of National Defence, for Help Desk...

  • Help Desk Specialist

    2 weeks ago

    Ottawa, Canada Symbiotic Group Full time

    Job ID#: DSEFHD001 Job Title: Help Desk Specialist (Level 1) Mandatory Skills: 2+ Years’ experience (* See ‘Additional Information’) Start Date: Immediate Duration: Full Time Position Security Clearance Required: Secret Clearance (**See ‘Additional Information’) We are recruiting for our client, the Department of National Defence, for Help...

  • Junior IT Help Desk

    1 day ago

    Ottawa, Canada 49 Solutions Full time

    Are you an experienced Junior Help Desk Specialist looking for a new opportunity? 49 Solutions is currently seeking a knowledgeable consultant for a potential bid at Fisheries and Oceans Canada (DFO). Please see below for the requirements. If this sounds like a good fit for you, and you are available for the opportunity, kindly reach out with your CV and I...

  • Help Desk

    3 days ago

    Ottawa, Canada 1Valet Full time

    **Help Desk & Cybersecurity Associate** **Ottawa, ON (Hybrid)** | **Full-time** **About 1VALET** At **1VALET**, we’re transforming how people experience smart buildings. Our technology seamlessly integrates building access, communication, and automation into one secure, connected platform. We’re looking for a detail-oriented and proactive **Help Desk...

  • Bilingual Is Help Desk Analyst

    3 days ago

    Ottawa, Canada Giant Tiger Full time

    About this Opportunity Recognized as an Employer of Choice in the National Capital Region, Giant Tiger’s Home Office provides a dynamic work environment with many opportunities for a fulfilling career. We are a Canadian owned and operated retailer (and proud of it!), with a strong commitment to the community, and over 60 years of success. If you are...

  • Help Desk Support

    1 week ago

    Ottawa, Canada TechInsights Full time

    **OUR STORY** **THE OPPORTUNITY** **WHAT YOU WILL DO** - Act as the initial point of contact for IT technical support. - Solve a wide range of issues and requests including, but not limited to user account setup and maintenance, I.T. ticketing system, system updates, antivirus, backups, networking, system imaging, video conferencing, printers/copiers,...

  • Intermediate Help Desk Specialist

    3 days ago

    Ottawa, Canada 49 Solutions Full time

    Are you an experienced Intermediate Help Desk Specialist looking for a new opportunity? 49 Solutions is currently seeking a knowledgeable consultant for a potential bid at Fisheries and Oceans Canada (DFO). Please see below for the requirements. If this sounds like a good fit for you, and you are available for the opportunity, kindly reach out with your CV...

  • IT Help Desk Analyst

    3 days ago

    Ottawa, Canada Progression3 Full time

    We're in search of bilingual IT Help Desk Analysts to join our team! This position is remote work-from-home. **Role and Responsibilities include**: - Receive incoming calls - Log in calls into ITSM system - Perform diagnostic and basic troubleshooting procedures - Assign incidents to appropriate support groups - Able to follow-up on incidents until...

IT Help Desk

2 weeks ago

Ottawa, Canada MGIS Full time

**Responsibilities**
- Research and identify solutions to software and hardware issues
- Diagnose and troubleshoot technical issues, including account setup and network configuration
- Ask customers targeted questions to quickly understand the root of the problem
- Track computer system issues through to resolution, within agreed time limits
- Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
- Provide prompt and accurate feedback to customers
- Refer to internal database or external resources to provide accurate tech solutions
- Ensure all issues are properly logged
- Prioritize and manage several open issues at one time
- Follow up with clients to ensure their IT systems are fully functional after troubleshooting
- Prepare accurate and timely reports
- Document technical knowledge in the form of notes and manuals
- Build and maintain a relationship of trust with users

**Requirements and skills**
- Proven work experience as a Desktop Support Engineer, IT Help Desk Technician or similar role
- Hands-on experience with Windows/Linux/Mac OS environments
- Good understanding of computer systems, mobile devices and other tech products
- Ability to diagnose and troubleshoot basic technical issues
- Familiarity with Microsoft 365 Suite (Office apps, Teams)
- Excellent problem-solving and communication skills
- Ability to provide step-by-step technical help, both written and verbal
- BS degree in Information Technology, Computer Science or relevant field
- Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus
- Experience with Cloud Service Providers is a plus, preferably AWS

**Salary**: $25.00-$40.00 per hour

Schedule:

- Monday to Friday

Work Location: One location