Help Desk Specialist

1 day ago


Ottawa, Canada Promaxis Systems Inc. Full time

**IT Help Desk Specialists**(Reference: P - SWJ)Our Federal Government client is looking for a IT Help Desk Specialists in Ottawa, ON (National Capital Region). The following qualifications are required:
***
**Job**
**Description**:The Chief Digital Officer (CDO) on behalf of the Department of Fisheries and Oceans (DFO) and Canadian Coast Guard (CCG) requires the services of IT Help Desk Specialists on an as and when required basis to support DFO employees with different IT equipment related tasks. These tasks fall into two groups:

- The first (including but not limited to): on-site equipment disconnection, connection, relocation and installation, for both computer and audio/visual (A/V) equipment in DFO/Canadian Coast Guard (CCG) premises.
- The second: IT Help Desk technical support and/or laptop and/or mobile device preparation/maintenance services for DFO/CCG employees.

The objective is to ensure that new and existing IM/IT products and services adhere to Chief Digital Officer Sector (CDOS) service provision, support and maintenance quality specifications and standards.
**MANDATORY QUALIFICATIONS***:
***The IT Help Desk Specialists must have the following skills and experience:

- Language(s): Fluently Bilingual (French/English)
- Security Clearance: Valid Secret (Level II)

Level 1
- Applicant must demonstrate six (6) months of experience within the last 60 months providing installation of physical IT equipment.

Level 2
- Applicant must demonstrate a minimum of twelve (12) months of experience within the last 60 months providing IT support services working in a Service Desk, Help Desk or Call Centre.
- Applicant must demonstrate a minimum of twelve (12) months of experience within the last 60 months providing IT support on all of the following products and services:

- Microsoft Office Suites (on premise or cloud acceptable), must include Outlook, Word, PowerPoint and Excel
- Remote Access services
- Microsoft Windows operating systems
- Applicant must demonstrate a minimum of twelve (12) months of experience within the last 60 months providing direct IT support to end-users by conducting all of the following activities:

- Discussing issues/problems and gathering and documenting key and pertinent information associated to client requests.
- Providing clients with appropriate and effective information/feedback associated to their requests.



  • Ottawa, Canada Maverin Inc. Full time

    Role: Intermediate Help Desk Specialist Client: Federal Government of Canada Client Contract duration: 2 years (possibility of extension) Start date: ASAP Location: Hybrid / NCR Language: Bilingual Clearance: Secret Responsibilities could include but are not limited to: - The primary tasks and activities are to support, install, configure and perform...


  • Ottawa, Canada Symbiotic Group Full time

    Job ID#: DSEFHD001 Job Title: Help Desk Specialist (Level 1) Mandatory Skills: 2+ Years’ experience (* See ‘Additional Information’) Start Date: Immediate Duration: Full Time Position Security Clearance Required: Secret Clearance (**See ‘Additional Information’) We are recruiting for our client, the Department of National Defence, for Help Desk...

  • Help Desk

    1 week ago


    Ottawa, Canada Kyndryl Full time

    **Position**: Help Desk L3 **Client**: Federal Government Client **Location**:Onsite - (National Capital Region) **Duration**: 6 months **Security Clearance**: Federal Government Secret Clearance **Language**: English **Background**: Our federal government client requires the services of a Senior Help desk Specialist to assist in augmenting an existing...

  • IT Help Desk

    1 week ago


    Ottawa, Canada Ottawa Fertility Centre Full time

    Job Summary As a core member of the Ottawa Fertility Centre’s (OFC) team, the IT Help Desk is under the direct supervision of the Computer & Information Systems Manager. This position is responsible for supporting OFC physicians, management and employees with technical computer knowledge and hands on problem solving. The IT Help Desk must maintain a high...

  • Help Desk Analyst

    2 weeks ago


    Ottawa, Canada NCF Full time

    Work Term: Temporary - Work Language: English - Hours: 35 hours per week - Education: No degree, certificate or diploma - Experience: Experience an asset - **Work site environment**: - Volunteer coordination - ** Work setting**: - Help desk - Telecommunications industry - Internet Service Provider (ISP) - ** Tasks**: - Respond to users experiencing...


  • Ottawa, Canada Fuelled Networks Full time

    **Who We Are**: Fuelled Networks is a client-first IT support provider that has been providing top-notch IT services and support for small to medium-sized businesses throughout Ottawa and Eastern Ontario since 1982. We’re a small, high-performance team of smart, resourceful, and highly skilled technicians who do whatever it takes to ensure the successful...


  • Ottawa, Canada Fuelled Networks Full time

    **Who We Are**: Fuelled Networks has been providing top-notch IT services and support for small to medium-sized businesses throughout Ottawa and Eastern Ontario since 1982. We are, and have always been, a client-first IT support provider. We’re a small, high-performance group. Our technicians are the best in the business because they’re smart,...


  • Ottawa, Canada Bridgenext, Inc Full time

    Company Overview: Bridgenext is a global digital consultancy that helps clients innovate with intention and realize their digital aspirations by creating digital products, experiences, and solutions around what real people need. Our global consulting and delivery teams facilitate highly strategic digital initiatives through digital product engineering,...


  • Ottawa, Canada Convergence Networks Full time

    **Position Summary and Responsibilities**: This role will be working with our Service Desk team, providing initial remote technical support and guidance to end users. At Grade A we take pride in our outstanding customer service, and we're looking for a team member who can exhibit excellent customer service while diagnosing end-user issues. **What do our...

  • Pro Desk Specialist

    1 week ago


    Ottawa, Canada Euro Tile & Stone Full time

    **About the Euro Tile & Stone**: Euro Tile & Stone provides carefully curated collections of porcelain tile, marble and countertops sourced all over the world coupled with exceptional service, expertise and supply chain to deliver an excellent client experience. We help to transform our client’s space to create the atmosphere, the vibe, the feeling...