Manager, Clinical Services Victoria

Manager, Clinical Services
BC Cancer
Victoria, BC
What you'll do
Develop strategic priorities and coordinates operational planning and implementation for the Cancer Centre in conjunction with the practice leaders and Senior Director, Regional Clinical Operations. Collaborate with regional and provincial based colleagues including medical and operational leaders in support patient-focused and integrated care. Ensure consistent and aligned messaging by Centre leadership, and communicates PHSA and BCCA vision, values and strategic direction and ensures integration into practice by interdisciplinary team members.
Provide overall leadership and direction for team members using effective management techniques (e.g., coaching, mentoring, skill and leadership development, decision making, coalition building and performance management) that support the achievement of required outcomes. Manage and supervise staff.
Manage service area operations by coordinating and establishing priorities, assessing and monitoring staffing requirements and supplies.
Define an effective workforce plan in collaboration with key partners and stakeholders that ensures the availability of adequate & appropriate staff according to operational demands and environmental and resource constraints.
Develop effective and efficient practices and processes to measure the use of resources and quality of care. Prepare an operating budget, monitors variances and uses best practice methods in reporting, monitoring and managing allocated budget. Coordinate contract management as required.
Lead, in collaboration with physicians & professional practice leaders, the identification of evidence based outcomes, the development of quality indicators and care pathways, ensures compliance with accreditation standards, and coordinates or participates in quality improvement activities (including imPROVE).
Provide leadership to staff through collaborative coaching, guiding and modeling key behaviors and strategies, encouraging dialogue and providing guidance and advice to facilitate resolutions to work issues. Fosters partnerships and establishes systems that ensure seamless client flow.
Recruit, hire, and supervise staff by identifying vacancies, interviewing applicants, and making hiring decisions in collaboration with nursing, physician and professional practice leaders as needed; and ensures clarification of roles, adherence to accreditation and practice standards, and safe delivery of care.
Implement effective performance management processes in an interdisciplinary team environment. Ensure probationary and annual reviews are completed for program staff; investigates work and staff issues, and where necessary initiates disciplinary action up to and including termination. Participate in labour relations, including the grievance process. Monitor requests for overtime, vacation, leaves of absences, and sick time.
Create an environment that encourages participation in research, evidence - based practice, fosters personal growth and supports opportunities for learning and teaching for students and staff.
What you bring

**Qualifications**:
A level of education, training, and experience equivalent to a Bachelor's degree in a healthcare related field from an accredited University, a Master's degree is preferred, plus a minimum of seven to ten (7-10) years recent related clinical experience that includes two (2) years working in a managerial/leadership capacity. Current registration/membership with appropriate professional college if applicable is preferred.
**You have**:
Proven leadership ability, with communication and interpersonal skills conducive to interacting in a multidisciplinary environment and ability to relate easily to a variety of people from diverse backgrounds.
Fosters collaborative working relationships that promote cooperative goal achievement and contribute to an atmosphere of trust and mutual respect.
Self-directed and highly motivated. Demonstrated ability to lead teams and to promote teamwork.
Critical thinking skills and proven ability to effectively manage human and fiscal resources.
Demonstrated understanding and experience of quality assurance process, operational planning and program development. Ability to prioritize and manage multiple tasks and projects.
Demonstrated basic computer literacy with word processing, spreadsheet and/or database programs and ability to utilize a computerized patient care information system.
Have commitment to upholding the shared responsibility of creating lasting and meaningful reconciliation in Canada as per TRC (2015) and BC's Declaration on the Rights of Indigenous Peoples Act (2019).
Knowledge of social, economic, political and historical realities impacting indigenous communities and familiarity with Indigenous Cultural Safety and anti-racism and accompanying reports (BC DRIPA, TRC, etc.).
What we bring
Every PHSA employee enables the best possible patient care for our patients and their families. Whether