Program Coordinator 2

**Position Title**: Program Coordinator 2 - Housing

**Position location**: Abbotsford

**Hours of work**: Full-Time Monday to Friday 0900-1630

**This position requires UNION MEMBERSHIP**

The Second-Stage Housing Program offers safe and supportive temporary housing for women and their children, providing stability for up to 18 months.

SARA’s low-barrier shelter program serves women aged 19 and older who face complex challenges, including mental health concerns, substance use, and histories of trauma. Our mission is to provide a safe, compassionate, and nonjudgmental environment where women can begin their journey toward stability and healing.

SARA’s housing and shelter programs are staffed by dedicated social services professionals who offer support, advocacy, and connections to local resources to ensure residents receive the assistance they need.

The Program Coordinator is responsible for planning, developing, and implementing the program, overseeing daily operations, and supervising program staff to ensure the delivery of high-quality, trauma-informed support.

**Reports to**:Manager, Housing and Shelter

**Duties and Responsibilities**:

- Assists with program policies and procedures and evaluates the program in consultation with the Program Manager
- Supervises program staff by assigning work, providing feedback on performance and assisting Program Manager with program evaluations
- Participates in the recruitment and selection of program staff by screening applicants, participating in interviews, and making hiring recommendations
- Schedules program staff
- Provides new hire orientation; identifies training needs, and oversees training of program staff and practicum students
- Shares 24-hour emergency on-call duties for staff
- Notifies the Program Manager of unresolved or continuing staff performance issues
- Problem solves with staff and/or the Program Manager regarding related problems or concerns
- Meets with the Program Manager, a minimum of once a week, to discuss staffing, budgets and program issues
- Participates as part of the program team to advance program and agency objectives
- Manages conflict between residents and/or staff
- Monitors client records, documents, logbook entries and forms (petty cash, time sheets, mileage). Ensures that information recorded is objective, accurate, concise, and complete
- Ensures that client records are maintained in a confidential manner
- Maintains program records and statistics, and produces reports as required
- Promotes public awareness of, and support for the program by participating in community meetings, forums and events
- Informs community agencies and organizations about SARA services, attend meetings and act as a liaison as required
- Attends meetings as required

**Skills and Knowledge**:

- Excellent understanding of violence against women issues both within dominant and non-dominant cultures
- Good understanding of the legal issues facing women who have been abused, particularly those from a different culture
- An understanding of the Family Law Act 2013
- Thorough understanding of the cycle of abuse, the effects on women and children of witnessing abuse, and the dynamics of violence against women in relationships.
- Good understanding of social services and resources in the Abbotsford/Mission area and how to access them
- Proficiency in MS Word, MS Excel, Windows and Outlook calendar
- Keep current on:

- Women’s issues, specifically violence against women and children
- Issues relating to women who may face additional barriers, including race, culture or ethnicity, sexual orientation, economic status and ability
- Legal issues, housing options, government and immigrant services

**Competencies**:

- Demonstrated ability to take initiative
- Commitment to a coordinated team-based approach
- Network and interact well with other service providers, internal and external team members
- Demonstrated commitment to building and sustaining a healthy workplace
- Effective inter-personal and communication skills; able to provide non-judgmental support to both clients and staff
- Strong time management and organizational skills
- Ability to be adaptive, handle competing priorities and objectives
- Understands and acts as an effective advocate
- Demonstrated effective listening, writing, presentation, facilitation, public speaking
- Demonstrated case management and reporting skills
- Demonstrated skill in the areas of conflict resolution and non-violent intervention
- Demonstrated sensitivity to, and respectful of, cultural and lifestyle diversity
- Demonstrated leadership capabilities for staff supervision and program delivery
- Demonstrated ability to provide mentorship to staff on crisis intervention, safety planning, exit planning and support for women

**Qualifications**:

- Education and Knowledge_
- Diploma in a related human/social service field and/or relevant experience
- Three (3) years recent related experience
- Knowledge and experience