Golf Operations Supervisor

Are you a University/College Student or Cottager who already has local accommodations for the summer and is looking to secure a spring/summer position? We're excited to offer **Virtual interviews** to make the hiring process more convenient.

**JOB DESCRIPTION: GOLF OPERATIONS SUPERVISOR**

**Job Title**: Golf Operations Supervisor
**Department**:Golf Operations
**Department Head**:Director of Golf Operations

**Job Summary**: As the Golf Operations Supervisor, you will play a key leadership role in overseeing the daily operations of the golf course. Reporting to the Director of Golf, you will coordinate activities, manage staff, and ensure efficient processes to deliver a superior experience for guests. This position requires a proactive leader who thrives in a dynamic environment and is committed to maintaining high standards of service and operations.

**Responsibilities**:
Operations & Guest Service:

- Greet guests promptly and professionally as they arrive
- Supervise guest-facing golf operations, including managing the tee sheet, reservations, pace of play, and golf cart fleet coordination.
- Act as a key point of contact for guests, addressing questions and resolving concerns promptly.
- Educate guests on course rules and etiquette to enhance their experience.
- Process payments and ensure guests leave with a positive experience
- Oversee cash handling, compliance with fee structure, and ensure proper tracking of transactions
- Monitor inventory levels for golf supplies, merchandise, and equipment, and coordinate replenishment
- Rotate retail displays and develop promotional strategies with the Director of Golf
- Perform opening and closing duties as required

Event Coordination & Execution:

- Assist with coordinating and executing golf events, tournaments, and group bookings
- Occasionally attend BEO (Banquet Event Order) meetings to understand event needs and ensure successful implementation
- Liaise with Food & Beverage Team and Director of Golf to ensure smooth execution of events
- Ensure all event day requirements are met, including proximity markers, lunch tickets, cart signs, etc.

Team Collaboration & Facility Management:

- Enforce golf course policies, including dress code, pace of play guidelines, and safety regulations.
- Assist in leading and motivating a team of golf staff, including club ambassadors, proshop attendants, and golf operations assistants. Provide guidance, training, and performance feedback to ensure high standards of service delivery and customer satisfaction.
- Foster a collaborative and positive workplace culture.
- Work collaboratively with other departments to maintain a safe and welcoming environment
- Ensure cleanliness and order in the Proshop and on the golf course
- Perform related administrative tasks
- Take on additional duties as assigned by the Director of Golf

Compliance & Safety:

- Follow Ontario SmartServe policies
- Identify and address potential hazards to maintain a safe environment for staff and guests.
- Maintain a clean, safe work environment by adhering to health and safety standards

**Qualifications & Skills**:

- Knowledge of the game of golf preferred
- Previous experience in golf course operations or hospitality management preferred.
- Strong leadership skills with the ability to effectively manage a diverse team.
- Familiarity with iPad POS systems or ability to learn quickly
- Excellent communication and interpersonal skills, focusing on delivering exceptional customer service.
- Knowledge of golf industry trends, rules, and etiquette.
- Ability to prioritize tasks, problem-solve, and make decisions in a fast-paced environment.

**Certifications Required**:

- Valid Ontario SmartServe

**Physical Demands**:

- Standing for long periods
- Lifting up to 50 lbs - Handling heavy kegs, cases, or equipment
- Using stairs or ladders
- Reaching, bending, and repetitive motions
- Working outdoors in most weather conditions
- Exposure to hot or cold environments

**Hours**:

- Golf Course hours fluctuate throughout the season based on sunlight
- Golf Operations Supervisor hours can range from: 6:00 am to 10:00 pm
- Days, Evenings, Weekends, Holidays

**Job Types**: Part-time, Seasonal
Contract length: 6 months

Pay: $20.00-$22.00 per hour

Expected hours: 20 - 35 per week

**Benefits**:

- On-site parking
- Store discount

Shift:

- 10 hour shift
- 4 hour shift
- 8 hour shift
- Evening shift

Work days:

- Holidays
- Monday to Friday
- Weekends as needed
- Weekends only

Ability to commute/relocate:

- Zurich, ON: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Application deadline: 2025-02-07