Support Staff Manager

7 days ago

Zurich, Canada White Squirrel Golf Club Full time

**Job Title**: Support Staff Manager
**Department**: Front of House
**Reports to**: Assistant Director, Food & Beverage

**Job Type**: Seasonal Full Time Contract
**Wage: $18 - 20**

**Job Summary**:
The Support Staff Manager role is a full-time, seasonal position based at the Host Hut during the summer. With a focus of on-the-floor responsibilities, this role involves overseeing scheduling, assisting in staff onboarding and training, and actively managing peak and off-peak hours to achieve set goals.

**Responsibilities**:

- Peak Hour Responsibilities:_
- Responsible for the overall performance of front-of-house support staff
- Manage the flow of traffic into the restaurant
- Maintain effective communication channels with other restaurant departments.
- Collaborate with the Guest Services Manager and other managers to ensure seamless operations.
- Responsible for handling and responding to all missed calls and messages, ensuring prompt and effective communication with customers and addressing their inquiries or requests.
- Maintaining a shared call log of all missed calls
- Assume ownership and oversight of the restaurant's take-out operations, ensuring seamless execution and exceptional customer service for all take-out orders
- Off-Peak Hour Responsibilities:_
- Collaborate with the Assistant F&B Manager to create and manage support staff schedules.
- Participate in the onboarding and training of support staff members.
- Oversee inventory counts and control for support staff-related supplies.
- Coordinate with relevant parties to ensure timely restocking of necessary items.
- Maintain menu quality through replenishment, restocking, and cleaning
- Ensure an appropriate amount of roll-ups required at any time

Secondary Responsibilities:

- Cover Snack Shack in the absence of the Snack Shack Employee
- Assist in covering other areas during peak times or staff shortages.
- Handle additional duties as assigned by higher management.

**Qualifications**:

- Previous experience in a Restaurant
- Strong organizational and leadership skills.
- Excellent communication and interpersonal abilities.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Knowledge of POS, and other restaurant software is considered an asset
- Efficiency with Google Work Suite considered an asset
- Knowledge of hospitality industry practices and standards.
- Flexibility to work evenings, weekends, and holidays as required.
- Valid Smart Serve required

**Don't Meet Every Qualification?**

**Equal Opportunity**

**Job Type**: Fixed term contract

**Salary**: $18.00-$20.00 per hour

Expected hours: 40 per week

**Benefits**:

- Company events
- Discounted or free food
- Flexible schedule
- On-site parking

Schedule:

- 10 hour shift
- 8 hour shift
- Evening shift
- Overtime
- Weekends as needed

Supplemental pay types:

- Overtime pay

**Language**:

- English (required)

Ability to Commute:

- Zurich, ON N0M 2T0 (required)

Work Location: In person

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