Customer Support Specialist

4 days ago

Remote, Canada MDLand Digital Health Inc. Full time

**Customer Support Specialist**

**Company overview**

**MDLand International (MDLand)** is a leading innovative health information technology company based in New York City providing cloud-based certified electronic health records, a data-driven population health platform, a culturally competent patient engagement, and emerging digital health solutions to practices and healthcare organizations.

At MDLand, we have experienced a substantial period of growth and profitability as a result of our hard work to serve the community-based private practice and physician organizations. To continue this trajectory and expand to new markets, we keep searching for highly qualified and talented individuals to further refine our product offering to help customers' transformation in value-based care and the digital health world.

As a health technology company, we will bring the promise of better technologies with solutions to today's and tomorrow's healthcare problems. Our value system with unyielding principles in integrity, quality, and openness will guide us bravely in taking every innovative step and being a trailblazer to refocusing on humanity in today's tech-enabled healthcare world. Together, we are making a difference for better healthcare - and you can, too. Become an MDLander.

**About the role**

We are looking for a highly motivated and experienced Customer Support Specialist in our Customer Support department. This position will answer customers’ questions, and help them to improve efficiency, as well as to better utilize our product and services. This position requires strong communication and analytical skills. Please note that this role will also require feasibility of travelling to Toronto once or twice a month and occasionally to the US.
- **Key responsibilities will include**:_
- Assist customer to troubleshooting the issue
- Train customer on product features and functions
- Perform customer case analysis and find solutions, and document them properly
- Communicate with IT team to escalate the case if necessary
- Host webinar or online meeting with customers
- **You will enjoy the role if you have the following qualifications**:_
- 2+ years of customer service or help desk experience
- BS in IT, Business, Communication, or related fields
- Technical background in PC/Network troubleshooting
- Excellent verbal and written communication skills
- Outstanding presentation skills
- **Nice-to-have Qualifications**:_
- Zendesk experience
- **Work environment**:_
- Flexibility for remote working models
- **Compensation will include**:_
- Competitive salary and benefits ($45,000.00-$51,000.00 per year)

**Job Types**: Full-time, Permanent

Pay: $45,000.00-$51,000.00 per year

**Benefits**:

- Casual dress
- Dental care
- Extended health care
- Paid time off
- RRSP match
- Vision care

Schedule:

- 8 hour shift

Supplemental pay types:

- Bonus pay

**Experience**:

- Customer support: 2 years (required)

Work Location: Remote

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