Credit and Collection Agent

2 weeks ago

Vaughan, Canada The Group Master Full time

**Master, for over 70 years**
We lead in HVAC-R and have been recognized among Canada's best-managed companies since 2010. As the foremost private HVAC-R distributor in the nation, we have over 1,300 active employees across 55+ branches, 4 distribution centers, spanning from British Columbia to the Atlantic provinces, and nearly 30 branches in the United States.
**A Great Place To Work**
At Master, we offer a dynamic, stimulating, and enjoyable environment. With a strong belief in healthy and open communication, we embrace a close approach with all our colleagues. Teamwork is integral to our values, and it is through it that we achieve our greatest successes.

**What you will accomplish with us**:

- Collect accounts receivable for an assigned territory.
- Authorize orders received that are in inventory and ready for delivery to customers
- Collaborating with the immediate supervisor to track requests for margin increases and approving orders exceeding the customer's limit after analysis.
- Reconciling accounts receivable to maintain accurate financial records.
- Generating and analyzing various credit and collection reports, providing justifications and explanations when necessary.
- Take the necessary actions to resolve certain contentious

**What You Bring to Our Team**:

- Secondary School Diploma or College degree in office technology.
- 2 to 3 years of experience in a similar credit and collections position.
- Knowledge of accounting software will be considered an asset.
- Strong decision-making skills, autonomy, tact, and politeness.
- Meticulous attention to detail and thoroughness.
- Proven experience in collections, including making collection calls to customers.
- Background in posting and reconciling payments to accounts.
- Basic accounting skills, including knowledge of credits, debits, and balancing.
- Previous customer service experience, preferably in a financial role.
- Experience in working with multiple stakeholders and effectively prioritizing tasks with competing deadlines.
- Familiarity with Microsoft programs, especially Excel.
- Tech-savviness and ability to adapt to new systems easily.

**Competitive Benefits: In addition to a rewarding career within our team, we offer**
- Medical and dental coverage from day one, along with short and long-term disability protection
- Contribution to a collective registered retirement savings plan upon starting your role.
- Wellness spending account
- An employee assistance program including psychological, financial, and legal support.
- Access to telemedicine from the beginning of your employment.
- Reimbursement of professional association membership fees.
- Early vacation program.
- Flexible remote work policy

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