Credit & Collections Specialist
1 week ago
POSITION: Credit & Collections Specialist STATUS: Full-time LOCATION: Kohl & Frisch Limited (Concord, ON) REPORTS TO: Supervisor, Credit & Collections DEPARTMENT: Finance Founded in 1916, Kohl & Frisch Limited has a solid reputation in the healthcare industry that distinguishes it as the only national, Canadian-owned and operated wholesale distributor. A family-owned company, it is one of Canada’s leading national distributors and is the essential link between pharmaceutical manufacturers and healthcare providers. Kohl & Frisch is fully equipped to service large chain retailers, independent pharmacies, clinics, and hospitals for all their Rx, OTC, home healthcare, and front shop needs. Role The Credit & Collection Specialist will be responsible for servicing all independent accounts across Canada encompassing collections, reconciliation and general credit administration. The Credit and Collections Specialist will partner with various K&F departments to identify and resolve credit issues with customers. This position reports to the Credit & Collections Supervisor. Responsibilities Maintain positive customer relationships with internal and external customers Respond to inquiries and requests from customers, trades and other K&F departments. Research issues, resolve discrepancies and identify resolutions. Consistent account reconciliation of assigned accounts. Support payment allocations. Identification and collection of receivables, process all returned payments, proactively follow-up on delinquent accounts. Prepare weekly statements and monthly reports for assigned accounts Prepare credit review summaries and ATB analysis to discuss problem accounts with Supervisor Collaborate with sales and marketing teams to review account status, returned payments and eligibility to participate in promotions. Support Transportation department with processing of freight claims and clearing of Inter-depot transfers. Manage all drop shipment credit approvals Review and release of held orders within approval limits. Work closely with other department team members to respond to credit and collection concerns, accelerate cash inflows and reduce risk. Other accounting and administrative duties as assigned Qualifications and Experience 3-5 years of experience in high volume credit and collections management, preferably in a pharmaceutical or healthcare environment Degree or diploma in finance, accounting, or business administration, or relevant experience Completion or enrolment in the CCP program. Advanced skills in Excel and spreadsheets. Strong customer service and communication skills. Proven analytical, reconciliation and reporting skills. Experience collaborating with interdependent departments. Ability to work autonomously, partner effectively and meet deadlines. How to Apply If you are interested in applying, please submit a cover letter and a résumé to: recruitment@kohlandfrisch.com. Please ensure you specify the job title, Credit & Collections Specialist in the subject line of your email. Kohl & Frisch would like to thank all applicants for their interest. Only those candidates who are selected for an interview will be contacted. Kohl & Frisch Limited welcomes applications from individuals with disabilities and provides accommodation upon request for candidates taking part in the selection process.
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