Credit and Collections Analyst

4 days ago

Vaughan, Canada ASSA ABLOY Full time

**Company: ASSA ABLOY Door Security Solutions Canada**

**Reports to**:Credit Manager**

**Location**:Vaughan, Ontario Canada**

**About Us**

ASSA ABLOY Door Security Solutions Canada is a leader in providing comprehensive security and life-safety solutions for commercial buildings, including healthcare facilities, schools, universities, and military institutions. We offer a full suite of support services—from LEED consultation and code compliance to access control integration and technical support—by leveraging the strengths of our industry-leading door and hardware brands.

**The Opportunity**

We are seeking a **Credit and Collections Analyst** to join our team in Vaughan, Ontario. In this role, you will play a key part in supporting our top-line growth, profitability, and free cash flow, while minimizing bad debt risk and ensuring compliance with company payment terms.

**Key Responsibilities**
- Review customer accounts in accordance with credit policy.
- Develop and maintain a structured collection follow-up process.
- Communicate with customers to resolve credit and collections issues.
- Investigate and resolve customer deductions and chargebacks; determine credit eligibility.
- Manage and resolve disputes through consistent follow-up until resolution.
- Collaborate with sales and credit teams to address credit limit concerns with mínimal customer disruption.
- Handle customer concerns professionally and promptly.
- Release customer orders daily.
- Escalate high-risk or problematic accounts to the Credit Manager.
- Support additional credit-related tasks as required.

**Qualifications**
- College or university degree.
- CCP designation or enrollment in the CCP program is required
- 3-5 years of relevant experience in credit and collections.
- Strong understanding of receivables management principles.
- Proficiency in Microsoft Office, especially Excel.
- Experience with JD Edwards is an asset.
- Bilingual in French is an asset but not required.

**What We Offer**
- Employer-paid benefits plan
- Competitive retirement plan
- Ongoing training and development opportunities
- Tuition reimbursement programs
- Supportive and collaborative team environment
- A stable and growing industry

**We are the ASSA ABLOY Group**

Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces - physical and virtual - safer, more secure, and easier to access.

As an employer, we value results - not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions - supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.

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