Credit and Collection Agent

1 week ago

Vaughan, Ontario, Canada Master Full time

Join a High-Performing Team Driving Financial Precision and Customer Trust

Are you someone who blends rigour with heart, agility with precision, and customer focus with accountability? At Master, we're not just hiring a Credit & Collection Agent — we're inviting a trusted financial partner to join a dynamic team where your judgment, integrity, and communication make a daily difference.

As part of a collaborative, high-performing team, you'll help safeguard the financial health of one of Canada's most respected HVAC-R distributors — all while supporting our mission of excellence and service.

What you will accomplish with us:

Strategic Agility

  • Collaborate with your supervisor to assess margin increase requests
  • Approve credit-limit exceptions using sound analysis and business judgment

Operational Excellence

  • Manage and collect receivables for your assigned territory
  • Release orders for inventory-ready items
  • Reconcile customer accounts accurately and in a timely manner

Autonomy & Impact

  • Generate and interpret credit reports to guide business decisions
  • Resolve escalated or sensitive collection cases independently, as financial analyst

Human-Centered Communication

  • Act as a respectful and trusted liaison between internal sales teams and customers
  • Manage communications with professionalism and empathy

What You Bring to Our Team:

  • Secondary School Diploma or College degree in business, accounting, or office admin
  • 3–5 years of experience in a similar credit or collections role, in a commercial environment, or as a Financial analyst
  • Fluency in both French and English is essential
  • Experience with accounting/ERP software is a strong asset
  • A detail-oriented mindset, a steady hand, and a tactful voice

Compensation Information

  • Base Salary Range: $60,000 – $65,000 annually
  • Supplemental Pay Types: Annual bonus
  • Master is an equal opportunity employer, dedicated to fostering diversity and inclusion in our workplace. Elevate your career with us

Competitive Benefits: In addition to a rewarding career within our team, we offer

  • Medical and dental coverage from day one, along with short and long-term disability protection
  • Contribution to a collective registered retirement savings plan upon starting your role.
  • Wellness spending account
  • An employee assistance program including psychological, financial, and legal support.
  • Access to telemedicine from the beginning of your employment.
  • Reimbursement of professional association membership fees.
  • Early vacation program.
  • Flexible remote work policy

Master, for over 70 years
We've been the HVAC-R leader and one of Canada's Best Managed Companies since 2010. As the country's leading private HVAC-R distributor, we have over 1,400 active employees, operating in more than 55 branches and 3 distribution centers from British Columbia to the Atlantic provinces, as well as 30 branches in the United States.

It's good to work with us
At Master, we offer you a dynamic, stimulating and fun environment. With a firm belief in healthy, open communications, we take a hands-on approach with all our employees. Teamwork is an integral part of our values, and it's through teamwork that we achieve our greatest successes.

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