Customer Service Representative

2 weeks ago

SaintLaurent, Canada Recochem Inc Full time

Recochem is a Canadian-owned, global company that manufactures, packages, and distributes a wide range of chemical products to both retail chains and commercial markets known as an industry leader and has earned vendor appreciation awards and excellent relationships around the world.

We are looking for an enthusiastic and dedicated customer experience specialist to enhance our customer experiences. You will be tracking all points of customer engagement, addressing customer queries, and identifying ways to improve our customer services.

**Responsibilities**:

- Handling of customer orders from receipt of order to delivery including interacting with Customer and internal departments such as Sales, Operations and Receivables
- Identifying customer needs and taking proactive steps to maintain positive experiences
- Systems data analysis and maintenance
- System implementations and process improvements
- Handle a defined customer base of various markets which Recochem serves (Automotive Aftermarket, Retail, OEMs, domestic and overseas markets etc).
- Validate the accuracy of all aspects of the order (pricing, discounts, promos and bookings, lead times, min orders, shipping terms), enter orders into the system
- Follow up and respond to customer on inquiries about delivery dates, order changes or any issues which are brought forth by the customer
- Handle all administrative requests from customers (requests for paperwork, MSDS, tote returns, credit notes etc)
- Assist in the setting up of new business, new customers, new SKUs. As such liaise with Sales to obtain all aspects of information required to set up a new business or a new customer (customer requirements, lead times, min orders, documentation requirements)
- Assist with and lead process improvements in the department, including creation of documentation and training

**Job Requirements**:

- Fluent in English and French
- University or college degree in Business Administration, Commerce or related field would be an asset
- 2- 3 year previous experience in sales administration, customer service or related.
- Excellent analytical and problem solving skills
- Leadership skills with drive and determination to succeed and grow within the organization
- The ability to look at a processes and determine if there is a more efficient way of doing things Superb multi tasking skills in a fast paced environment

Reco

**Job Types**: Full-time, Permanent

**Benefits**:

- Company events
- Dental care
- Disability insurance
- Discounted or free food
- Extended health care
- Life insurance
- On-site gym
- On-site parking
- Paid time off
- Profit sharing
- Store discount
- Wellness program
- Work from home

Schedule:

- 8 hour shift

Supplemental pay types:

- Bonus pay

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