Systems Analyst

**Company Biography**

Utilities Kingston is located in Kingston, Ontario, equi-distant from Toronto, Montreal and Ottawa, where the St. Lawrence River meets Lake Ontario and the Rideau Canal (a UNESCO World Heritage site) - Kingston is a stunning, historic city that consistently ranks as one of the best places to live in Canada. Kingston’s 123,363 community-minded citizens enjoy an outstanding quality-of-life enhanced by recreational and creative opportunities and supported by excellent health care facilities and municipal services, programs and facilities.

Utilities Kingston is unique in Ontario, combining water, wastewater, gas, electricity and telecommunications services in one company under the leadership of a single C.E.O. This shared services delivery model gives Utilities Kingston clear advantages in cost savings and customer service over other utility providers in the province. Utilities Kingston has provided the residents of Kingston with safe and reliable utility services for more than 150 years.

**Primary Duties**

The Systems Analyst plays a pivotal role in maintaining and supporting the operational stability of the organization’s IT infrastructure. This position manages, configures, and optimizes Windows-based systems and core Microsoft services within the organization’s technology ecosystem, ensuring reliable system availability and adherence to security best practices. Key areas of focus include daily management of on-premises and cloud-based infrastructure, mobile device management, and effective collaboration across IT and user groups.

Major Responsibilities:
1. Engages with business users to evaluate business needs and requirements for system changes and/or operational improvements.
3. Support the design, implementation, and maintenance of the company SharePoint system.
4. Deploy, configure, and manage Microsoft 365 services, including On-prem and Azure AD, Exchange Online, SharePoint Online, Teams, and OneDrive for Business
5. User account management, licenses, and access controls and data life cycle.
6. Design, implement, and maintain cyber security configurations for M365 environments
7. Configure and maintain security features such as Multi-Factor Authentication, Conditional Access policies, and Information Protection
8. Implement data governance, retention policies, and compliance features
9. Provide tier 2 and 3 support for complex M365-related issues
11. Troubleshoot and provide technical support to employees
12. Develop and maintain documentation for M365 processes, configurations, and security protocols
13. Implement and manage backup and disaster recovery solutions for M365 data
14. Stay current with M365 updates, security threats, and new features, recommending and implementing improvements
15. Develop and plan technical components such as system architecture to support business needs.
16. Participate in quality assurance activities, including preparation and execution of test plans/cases.
17. Maintain documentation and prepare required release notes and user training materials.

Skills and Abilities:

- In-depth knowledge of operating systems
- In-depth Cloud computing skills
- In-depth ITSM and ticketing system skills
- Experience with Microsoft Teams and Teams calling
- Knowledge of networks
- Excellent Customer service skills.
- Intermediate written and verbal communication skills
- Intermediate analytical and problem-solving skills
- Intermediate planning skills
- Intermediate project management skills
- Intermediate skills in the following:

- Microsoft PowerShell
- Power BI
- Power Automate
- SharePoint
- Purview
- M365 tools and apps

Knowledge:

- Experience with hybrid cloud environments, integrating Azure with on-premises infrastructure, and Azure networking and connectivity solutions
- Experience with Network setup and management.
- Experience with hosting infrastructure setup and management.
- Additional Microsoft certifications (e.g., MS-102: Microsoft 365 Administrator, SC-400: Information Protection and Compliance Administrator Associate, AZ-104: Azure Administrator Associate, MS-700: Teams Administrator Associate, MD-102: Endpoint Administrator Associate, SC-100: Microsoft Cybersecurity Architect)
- Knowledge of M365 management and security tools
- Experience with Microsoft Intune and endpoint management
- Familiarity with security frameworks (e.g., NIST, OCSF, ITIL)
- Experience with security incident response and threat mitigation
- Experience conducting awareness and training
- Familiarity with compliance standards (e.g., PIPEDA, MFIPAA)

**Education, Certification and Other Qualifications Required**
- Information Technology or Computer Programming diploma
- 3-5 years’ experience in a similar role
- Microsoft 365 Certified: Enterprise Administrator Expert certification (or equivalent experience)
- Microsoft 365 Certified: Security Administrator Associate certification (or equivalent experience)
- Strong knowledge of PowerShell scripting for M365 managemen