Junior Marketing Systems Analyst

Junior Marketing Systems Analyst (CRM)

About Queen's University

Queen’s University is the Canadian research intensive university with a transformative student learning experience. Here the employment experience is as diverse as it is interesting. We have opportunities in multiple areas of globally recognized research, faculty administration, engineering & construction, athletics & recreation, power generation, corporate shared services, and many more.

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Job Summary

**A Brief Overview**
Our Enterprise CRM team requires a dedicated systems analyst to manage and administer the marketing automation platform, with a focus on Salesforce Marketing Cloud. The role requires a deep understanding of the platform's capabilities, a keen eye for detail and strong problem-solving skills. This role will also engage in building a strong community of best practice around digital engagement tactics and methods.

**Job Description**:

**What you will do**
- Administers and supports servers, storage, and technology services.
- Assists with patching, monitoring, troubleshooting, and optimizing the various server-based systems.
- Monitors and administers critical systems to provide continuous, uninterrupted service.
- Oversees User Acceptance Testing (UAT) and participates in the analysis and problem resolution activities.
- Participates in test plan development, implementation and resolution during system upgrades.
- Identifies challenges to project schedules, missed deliverables, incomplete tasks or inaccurate results, and resolves or escalates as required.
- Contributes to the development of training materials and/or provides or participates in training delivery.
- Writes technical documentation for program maintenance and non-technical documentation for end-user support.

**Required Education**
- Three-year Community College Diploma or Three-Year Bachelor Degree, or equivalent in marketing preferred. In addition, requires trade certification, qualification, or on-going learning to remain ahead of changes in technology or emerging fields.

**Required Experience**
- More than 2 years and up to and including 3 years of experience.
- Experience developing and managing marketing plans considered an asset.
- Experience in developing and/or maintaining Enterprise Systems considered an asset.
- Consideration may be given to an equivalent combination of education and experience.

**Job Knowledge and Requirements**
- Practical and applied knowledge of specialized methods and processes that are typically acquired through a combination of technical or academic qualification and/or work experience.
- Provide consultation and advice on non-straightforward and/or complex issues.
- Interaction with others typically requires interpersonal skills and the ability to understand and influence.
- Adapt messages to meet the needs of the intended audience.
- Build relationships, trust and credibility.
- Manage own work and may train and review the work of casual employees, work study students and/or volunteers, to see commitments through to completion.
- Contribute to setting work priorities and direction, supporting the team in achieving goals and objectives.
- Participate in project team meetings and develop individual project plans.
- Lead procedural or technological change within a unit.
- Identify new problems and seek information and input to fully understand the cause of problems.
- Identify opportunities to improve the effectiveness and efficiency of work processes.
- Draw logical conclusions and provides opinions and recommendations.
- Research equity, diversity, accessibility and inclusion resources and best practices relevant to the job and unit operations in order to inform evidence-based planning.
- Commitment to principles of equity, diversity, accessibility, inclusion, Indigenization and human rights for equity deserving groups.

Employment Equity and Accessibility Statement

**Skills**

**Reference**
- 326562