Hotel Front Office Manager

4 days ago


Niagara Falls, Canada Holiday Inn (Niagara Falls) Limited Full time

**Budgetary Responsibility**:

- 0 - $100,000

**Business Equipment and Computer Applications**:

- MS Windows
- Central reservation system (CRS)

**Additional Skills**:

- Supervise staff
- Recruit and hire staff
- Perform front desk duties
- Conduct training sessions
- Arrange for and oversee maintenance activities

**Work Setting**:

- Hotel, motel, resort

**Specific Skills**:

- Address customers' complaints or concerns
- Prepare marketing plans
- Prepare budgets and monitor revenues and expenses
- Implement marketing activities
- Establish work schedules
- Enforce policies and procedures
- Develop and implement policies and procedures for daily operations
- Assist clients/guests with special needs

**Security and Safety**:

- Criminal record check

**Work Site Environment**:

- Non-smoking
- Air conditioned

**Transportation/Travel Information**:

- Public transportation is available

**Work Conditions and Physical Capabilities**:

- Fast-paced environment
- Work under pressure
- Attention to detail
- Combination of sitting, standing, walking
- Large workload
- Tight deadlines

**Ability to Supervise**:

- 5-10 people

**Work Location Information**:

- Staff accommodation available
- Urban area

**Personal Suitability**:

- Initiative
- Effective interpersonal skills
- Flexibility
- Team player
- Excellent oral communication
- Excellent written communication
- Client focus

**Health benefits**:

- Health care plan

**Other benefits**:

- Free parking available
- Parking available



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