Hotel Front Office Manager
6 days ago
**Languages**
- English
**Education**
- College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
**Experience**
- 1 year to less than 2 years
**Work site environment**
- Non-smoking
- Air conditioned
**Work setting**
- Staff accommodation available
- Urban area
- Hotel, motel, resort
**Budgetary responsibility**
- 0 - $100,000
**Responsibilities**
**Tasks**
- Develop and implement policies and procedures for daily operations
- Recruit and hire staff
- Supervise staff
- Conduct training sessions
- Perform front desk duties
- Prepare budgets and monitor revenues and expenses
- Prepare marketing plans
- Implement marketing activities
- Arrange for and oversee maintenance activities
- Enforce policies and procedures
- Address customers' complaints or concerns
- Assist clients/guests with special needs
- Establish work schedules
**Supervision**
- 5-10 people
**Experience and specialization**
**Computer and technology knowledge**
- Central reservation system (CRS)
- MS Windows
**Additional information**
**Security and safety**
- Criminal record check
**Transportation/travel information**
- Public transportation is available
**Work conditions and physical capabilities**
- Fast-paced environment
- Work under pressure
- Tight deadlines
- Attention to detail
- Combination of sitting, standing, walking
- Large workload
**Personal suitability**
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Flexibility
- Initiative
- Team player
**Benefits**
**Health benefits**
- Health care plan
**Other benefits**
- Free parking available
- Parking available
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