Hotel Front Office Manager

4 days ago


Niagara Falls, Canada Holiday Inn (Niagara Falls) Limited Full time

Work Term: Permanent
- Work Language: English
- Hours: 40 hours per week
- Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
- Experience: 1 year to less than 2 years
**Work site environment**:

- Non-smoking
- Air conditioned
**Work setting**:

- Staff accommodation available
- Urban area
- Hotel, motel, resort
**Budgetary responsibility**:

- 0 - $100,000
**Tasks**:

- Develop and implement policies and procedures for daily operations
- Recruit and hire staff
- Supervise staff
- Conduct training sessions
- Perform front desk duties
- Prepare budgets and monitor revenues and expenses
- Prepare marketing plans
- Implement marketing activities
- Arrange for and oversee maintenance activities
- Enforce policies and procedures
- Address customers' complaints or concerns
- Assist clients/guests with special needs
- Establish work schedules
**Supervision**:

- 5-10 people
**Computer and technology knowledge**:

- Central reservation system (CRS)
- MS Windows
**Security and safety**:

- Criminal record check
**Transportation/travel information**:

- Public transportation is available
**Work conditions and physical capabilities**:

- Fast-paced environment
- Work under pressure
- Tight deadlines
- Attention to detail
- Combination of sitting, standing, walking
- Large workload
**Personal suitability**:

- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Flexibility
- Initiative
- Team player
**Health benefits**:

- Health care plan
**Other benefits**:

- Free parking available
- Parking available


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