Service Desk Coordinator

2 weeks ago

Concord, Canada Green Bee 3 Full time

**Service Desk Coordinator**

About Green Bee 3

Green Bee 3 is a new brand to an existing company that has been around since 1995. For over 25 years Trac-It Systems has provided exceptional IT Services in the Greater Toronto Area with a focus on supporting technology needs of Real Estate Brokerages. We've now embarked on a growth mission with a vision of becoming one of the premier IT Service companies in the GTA by focusing on delivering next gen Technology Services, providing IT Operational Management and Security Services while enabling small businesses to control their IT spend. We're looking for someone with the right amount of awesome to join us in getting there by:

- Ensuring clients receive exceptional customer service
- Coordinating support requests
- Support the Service Delivery Team by prioritizing and assigning support requests

Job brief

We are looking for a reliable Service Desk Coordinator to join our Support division in our Service Delivery Team. Under the supervision of our Operations Manager you will be highly focused on delivering maximum customer service to our clients as you would be the first point of contact for any technical issues reported. You will have a constant pulse on clients technical needs and appropriately prioritize and assign incoming requests. You will be working with various tools to ensure that all requests are appropriately documented and work assigned to our technicians as well as follow up with clients as required.

**Responsibilities**:

- Answering Support Calls
- Managing Service Desk Tickets
- Documenting caller details and service requests
- Adding to knowledgebase by documenting ticket details/resolutions
- Assigning and Escalating tasks/tickets to available resources
- Follow up with Internal Technical resources as well as our clients
- Assist colleagues whenever necessary

**Requirements**:

- Proven experience in a **technical customer support**, or relevant role.
- Previous experience working for an MSP is a plus
- Strong working knowledge of software and hardware
- Good understanding of basic networking principles
- Excellent analytical and problem solving skills
- Outstanding communication and interpersonal abilities
- Excellent organizational and leadership skills
- Excellent knowledge of MS Office and Professional Services Automation software
- Willingness to learn new technologies

  • Front Desk Supervisor

    2 days ago

    Concord, Canada Monte Carlo Inn Vaughan Suites Full time

    The Duty Supervisor will supervise the operations and personnel of the Front Desk, and Guest Service Agents in order to ensure the smooth and efficient operation of the Front Office. The position also involves coordinating Front Office and Back Office activities in order to maintain the highest occupancy possible, as well as resolving any problems in a...

  • Transportation Service Coordinator

    2 weeks ago

    Concord, Canada National Shunt Service, LLC Full time

    **Transportation Services Coordinator** National Shunt Service Ltd. operates across North America and we specialize in yard management (shunting). Over 20 years of experience providing innovative yard management services (operations and technology), NSSL executes a TOTAL YARD MANAGEMENT PROGRAM for any type of warehouse, manufacturer or cross-dock operation...

  • Transportation Service Coordinator

    1 week ago

    Concord, Canada National Shunt Service, LLC Full time

    **Transportation Services Coordinator** National Shunt Service Ltd. operates across North America and we specialize in yard management (shunting). Over 20 years of experience providing innovative yard management services (operations and technology), NSSL executes a TOTAL YARD MANAGEMENT PROGRAM for any type of warehouse, manufacturer or cross-dock operation...

  • Front Desk Receptionist

    1 week ago

    Concord, Canada Top Limo Full time

    Company Overview: Join our dynamic team at Top Limo, a premium limousine service provider dedicated to delivering exceptional customer experiences. We pride ourselves on professionalism, punctuality, and luxury transportation for our valued clients. **Job Description**: We are seeking a highly organized and customer-focused Front Desk Receptionist &...

  • Transportation Service Coordinator

    1 week ago

    Concord, Canada National Shunt Service, LLC Full time

    **Transportation Services Coordinator** National Shunt Service Ltd. operates across North America and we specialize in yard management (shunting). Over 20 years of experience providing innovative yard management services (operations and technology), NSSL executes a TOTAL YARD MANAGEMENT PROGRAM for any type of warehouse, manufacturer or cross-dock operation...

  • Sr. Manager

    5 days ago

    Concord, Canada Stage Windows & Doors Full time $72,000 - $80,000

    Position Summary:The Senior Manager, Customer Service & Order Desk  is a strategic leadership role responsible for overseeing and optimizing the full order management cycle. Working closely with the Sales Director, this role ensures that all client orders are processed efficiently, accurately, and in alignment with production capabilities and customer...

  • Order Desk Coordinator/ Team Leader

    1 week ago

    Concord, Canada International Furniture Distribution Centre Full time

    **OUR CORE VALUES** Passion [Love what you do] Dedication [When the going gets tough, the tough keep going] Accountability [Own involvement in solutions] Dreams & Goals [Work towards your dreams] Honesty & Integrity [Always do what is right] **SPECIFIC ACCOUNTABILITIES**: Process orders, order entries and issue invoices using QuickBooks Handle all order...

  • Front Desk Receptionist

    2 weeks ago

    Concord, Canada Maple Ring Realty Inc. Full time

    **Job Title: Real Estate Front Office Receptionist** **Job Overview**: **Responsibilities**: - Greet clients and visitors in a friendly and professional manner - Answer and direct incoming phone calls to the appropriate team members - Respond to inquiries and provide accurate information about the company's services - Schedule appointments and maintain the...

  • Order Desk Coordinator

    1 week ago

    Concord, Canada Inter Canada Fisheries Full time

    Job Description for Order Entry Coordinator **Key Responsibilities**: - To process all purchase orders and send out order confirmations in a timely manner. - To provide positive, courteous service to customers by answering questions regarding product line, prices, delivery times, and any customer service arrangement. - To perform inventory management,...

  • Receptionist/front Desk Clerk

    1 week ago

    Concord, Canada Yorkdale Fine Cars Full time

    **Full Job Description** **Receptionist / Front Desk Associate for Yorkdale Fine Cars.** Are you highly motivated, organized and have exceptional customer service skills? Then you are the right person to join our team as a **Full - Time Receptionist** at Yorkdale Fine Cars! **The Company**: Here at Yorkdale Fine Cars we are looking for motivated,...