Junior Administrator

**Position Title**:Client Service Representative
- ** Location**:YMCA Contact Centre (282 W 49th Ave, Vancouver, BC V5Y 2Z5)

**Terms**:Permanent, Part-Time (8-24 hours/week)

**Shifts**:One weekday, Saturday and Sunday. 7.5-8.0 hour shift between 8am - 6pm

**Start Date**:ASAP

**Salary**:0-500 hours $17.25 per hour

501-1000 hours $17.77 per hour

1001 - 1500 hours $18.30 per hour

1500 + hours $18.85 per hour

**Reports To**:Manager, Client Services

**Benefits**:

- Free YMCA Staff Membership
- Casual dress code
- Flexible Scheduling
- Training and Professional Development Opportunities
- Be part of a charitable organization that positively impacts the community

**Nature & Scope**:
The Client Service Representative works collaboratively with YMCA staff and volunteers to provide exceptional service to YMCA members, guests, and staff. The primary focus is on the client experience, resolving any client issues and promoting membership sales and services. We are not your typical Contact Centre. We provide a casual, relaxed atmosphere where you are encouraged to contribute ideas and provide solutions to make our team and department better. As your knowledge grows, you will assist with training new staff/volunteers in procedures and practices.

**Major Responsibilities**:
We’re a small group of dedicated individuals who love working with our Members and our Community. We are compassionate, innovative, accountable and strive to contribute to the success of the team and the YMCA as a whole. We are looking for a detail-oriented, conscientious and eager to learn individual who will take pride in their work and is passionate about helping others. In this role, you will be working as part of a team and will look for opportunities to affect change. Responsibilities include:

- Responding via inbound and outbound phone calls
- Work on daily reports
- Provide exemplary customer service to all members, guests, and participants in all program areas
- Ad Hoc Administrative tasks
- Ensure the safety of all members, participants, staff, and property by following YMCA standards/policies/procedures and ensuring they are maintained amongst all members and staff
- Remain calm and use supportive language when dealing with upset members and stressful situations

**Qualifications/Experience**:

- Computer proficiency, including Microsoft Office and CRM systems experience
- Excellent communication and interpersonal skills with customer service orientation
- Strong administrative acumen
- Exceptional customer service skills and a great attitude towards helping others
- 3 professional references

**About Us**:
The YMCA cares about the same things you do: raising healthy and resilient children, ensuring youth feel confident and supported, and helping people feel healthy and connected to others in the community**. **As the Lower Mainland's largest operational charity, we are 4,000 staff and volunteers providing vital community services that are having a positive impact on some of the community's most pressing social issues. Central to our success are:

- The **people** who unite behind our mission to help people reach their potential
- The safe and welcoming **places** we provide—from health and fitness facilities to childcare centres to camps—that foster a sense of community
- The comprehensive community **programs** that provide the skills, opportunities and confidence people need to achieve their potential

These people, places, and programs come together to create a sense of belonging and a supportive network that have proven time and again to help people achieve their personal goals. For some the impact can be truly transformational and can have an enormous ripple effect on those around them.

**About You**:

- ** Do the right thing - **You are caring, respectful, honest and responsible in all you do
- ** Put people first -**You believe in the strengths, perspectives and passion of people
- ** Keep our promises -**You do what you say you will do
- ** Lead by example -**You are courageous, speak with conviction, listen attentively and collaborate

**Competencies**:
**_ Commitment to Organization and Values: _**Demonstrates and promotes a personal understanding of and appreciation for the mission, vision, outcomes and values of the YMCA.

**_ Leadership:_** Motivates and inspires self and others to take action to achieve desired outcomes.

**_ Communication: _**Communicates in a thorough, clear and timely manner.

**_ Creativity and Innovation:_** Develops new ways or adapts existing ideas to improve programs and service.

**_ Team Work:_** **The ability to work effectively with others to achieve optimal results.

**_ Product Knowledge:_** **Thorough understanding of the components required in providing quality care.

Application Deadline: Ongoing