Service Coordinator

6 days ago

Mississauga, Canada Pritchard Power Systems Full time

**Purpose of the Position**:
The Service Coordinator is responsible for the daily operations of the service department.

**Salary** **Range**:
To be commensurate with experience and includes the company’s employee benefit package.

**Education Required**:
High School diploma at a minimum. Post-secondary education is considered an asset.

**Experience Required**:
Previous experience in a service dispatch, receptionist, or administrative position. Computer proficiency and a thorough knowledge of MS Office, particularly Word and Excel, at an intermediate level, is required. The capability to communicate effectively in English, both orally and written is necessary. A working knowledge of French would be an asset.

**Primary Responsibilities and Accountability**

The Service Coordinator will:

- Schedule, coordinate, and dispatch field service technicians
- Generate new service business
- Quote and close service contracts and remedial repairs
- Respond/reply to general company inquires and technical inquiries
- Process all work orders and service invoices in ERP system
- Enter all work orders into service management program
- Process warranty claims and answer customer warranty inquires. Determine if repairs will be warranty or billable
- Complete post-service forms
- Coordinate the ordering of parts/supplies for service jobs
- Enter purchase orders into company ERP system, coding correctly for department and job number. Enter, issue and track purchase orders
- Enter all company invoices/packing lists into company ERP system, coded correctly for customer file, department, job and general ledger accounts
- Demonstrate strong verbal and written communication with vendors and customers
- Perform alpha/numeric filing as required
- Maintain data in various databases, as required
- Perform other duties as assigned and/or required by business needs
- Follow all company policies and procedures
- Always perform duties in a safe, efficient, and professional manner
- Ensure all key performance indicators (KPI) are met

**Personal Attributes**
- Positive and friendly demeanor at all times
- Team player
- Creative ability and good business acumen
- Superior interpersonal skills
- Ability to multi-task and prioritize tasks
- Solid time management skills
- Meet expected business deadlines
- Take initiative and practice good decision making
- Excellent organizational skills
- Good communicator
- Superior verbal and writing skills
- Act as an ambassador for the company
- Maintain confidentiality at all times

**Benefits**:

- Extended health care
- Dental care
- Life insurance
- Company RRSP Matching
- On-site parking
- Casual dress

**Job Types**: Full-time, Permanent

Pay: $52,000.00-$60,000.00 per year

**Benefits**:

- Casual dress
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match

Schedule:

- Monday to Friday

Work Location: In person

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