Service Coordinator

**Who are we?**

We are Northern Docks Systems, an industry leader in the sales, installation and service of industrial energy-efficient overhead doors and HVLS (high-volume low speed) fans. We have dedicated departments geared towards developing strategic and customized full-scale solutions to enhance safety, productivity, and efficiency for our customers across a wide variety of industries. NDS has been a trusted source for various companies across Canada since 2002. Our certifications, accreditations and memberships have helped us provide exceptional service.

We are looking for a full-time permanent Service Coordinator to join our Mississauga team.

**Role**:
The Service Coordinator is responsible for ensuring the accuracy and progress of work orders from scheduling through to completion. This includes but is not limited to being responsible for scheduling new service calls, scheduling return trips for repairs, or coordinating additional trips for sites that could not be properly completed upon initial assessment and is therefore in charge of the “Schedule Board”. The Service Coordinator will communicate with internal staff and external customers or sites to coordinate schedule times for work to take place and also for coordinating the completion of a work order within the estimated timeline and repair costs quoted; as well as maintaining Northern Dock Systems’ Service Department KPIs and measurables.

**Responsibilities and Duties**
- Coordinating technicians for rescheduled and/or repair work orders
- Efficiently routing all service technicians for their day with emphasis on start and end locations
- Actively monitoring all technicians and their work orders for delays or disruptions to the planned schedule, and re-scheduling accordingly
- Reviewing all scheduled work orders for completion, accuracy, missing information as well as any noted problems that may require additional work or return trips
- Planning for and requesting any rental equipment required for service work orders, and subsequent call offs of the equipment
- Confirming with site contacts for all rescheduled and planned repair work, as well as informing customers of changes to initial schedule dates or delays
- Aiding technicians on site through coordination of additional resources as required for the successful completion of a work order
- Providing customer updates when required, as well as being able to speak to the status of a service work order at any given point in the completion process
- Additional tasks and duties as required for the Service Team

**Qualifications and Skills**
- 1+ years of Customer Service or Dispatching experience.
- Ability to multi-task and to work in a fast paced environment.
- Positive attitude and a willingness to learn additional tasks as assigned.
- Knowledge of CRM would be an asset.

Hours: 7:30-4:30 Monday-Friday

**Why should you grow with us?**
- Competitive Salary
- Bonus Pay based on KPIs
- Company matched RRSP Plan
- Comprehensive Benefits Plan (Medical/Dental/Life)
- Employee Assistance Program
- Dynamic work environment and culture
- Corporate perks and discounts year round

**Job Types**: Full-time, Permanent

Pay: From $55,000.00 per year

Additional pay:

- Bonus pay

**Benefits**:

- Casual dress
- Dental care
- Extended health care
- Paid time off
- RRSP match
- Vision care

Flexible language requirement:

- French not required

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Mississauga, ON: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Coordinating: 1 year (required)

Work Location: In person