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Administrator, Payment Operations
2 weeks ago
As a member-owned cooperative, we’re helping our members with their real goals and real challenges so they can live the real life they want. It’s what we’ve been doing for over 80 years, and it’s why today we stand almost 600,000 members strong. Plus, we invest 10% of our budgeted profits back into our community - almost $90 million since 2000 alone - because when our members do well, we believe our communities should do well too.
Administrator, Payment Operations - Casual Opportunity
- Apr 11, 2025
**Location(s)**: Help Headquarters
**Job Type**: Casual Regular
**myWork Program**: In-person, Hybrid
**Starting Salary Range**: $25,29 - $29.33
**Background Screening Requirement**:
- Enhanced Criminal Record Check (every 5 years)
- Credit Check (every 5 years)
- Identity Verification
- Employment Verification
- References
**What’s the job?**
- The Administrator, Payment Operations is responsible for providing quality, professional customer service and Payments/ABM related support to branches, Call Centre, various Administration departments and external third party vendors. The Administrator must be fully conversant in and adherent to relevant regulatory and corporate policies and procedures, as you will be required to make decisions based on a comprehensive understanding of all end-to-end processes and will advise internal and external clients appropriately to ensure compliance to the appropriate policy/procedure. It is essential that you processes each day’s work promptly, efficiently and with due care and attention.
- This is a **casual position**with flexible work hours. Our department operates from Monday to Saturday and requires team members to be available for shifts at varying hours and days. Please note that hours are not guaranteed, making this role ideal for those seeking flexible work arrangements.
**What you’ll get to do**:
- Responsible for key functions that support Payment and ABM admin functions and make decisions within defined parameters, using sound judgment in processing various payment functions; including but not limited to, reconciliation, traces, reports, large batch postings, outages and adjustments while ensuring a high level of accuracy within the allotted timeframe.
- Have the skills, ability, knowledge and willingness to move between and support various functional teams to meet the needs of the department.
- Confidently and professionally, liaise with various external third party vendors.
- Be familiar with a combination of external third party vendor systems and programs.
- Keep abreast of policy changes/procedures, systems and technology applicable to the position.
- Respond positively to changes, challenges and new opportunities.
- Support department and corporate projects and initiatives.
- Facilitate processes by assisting others, including branch staff and other departments.
- Make recommendations for improvement of existing process or development of new processes within the department and corporately.
- The Administrator is in regular contact with branch staff, partner departments, customers, management and outside third party agencies to secure and/or provide information.
- Provide professional, friendly service to all customers, internal and external.
- Provide technical support, policy interpretation and assistance to all members.
- Respond promptly and courteously to all work related inquiries and problems. Resolve issues to mutual satisfaction, referring others or escalate as needed.
- Adhere to all regulatory and internal policies, including but not limited to CPA Rules, AMLTF, ABM network rules and privacy.
- Provide regulatory and internal policy interpretation and procedural advice to staff at all levels of Branch, Contact Centre, other Admin departments and external parties.
- Cross train in department functions as required and have the knowledge, skills and abilities to move seamlessly from one area of the department to another.
- Be flexible in working any shift as required by the department.
- Assist others and actively participate in other duties or projects as assigned. Share ideas and opinions to improve our processes and efficiencies.
**Who are we looking for?**
- Minimum 1 - 3 Years of Job-Related Experience.
- Practical experience in the role of Member Service Representative within Coast Capital Savings (CCS) or in a similar position in the financial industry.
- High School Diploma/Grade 12.
- Able to comprehend Coast Capital Savings banking system quickly.
- Basic Skills and/or knowledge in accounting, administration processing and data input are necessary including MS Excel, Word and Outlook.
- Conversant in applicable CCS products, services, and procedures.
- Communicate effectively with a wide ranging audience of individuals when giving or obtaining information of varying complexity verbally and in writing.
- Effectively multi-task and prioritize; as well as understand, interpret and advise on policy and procedure.
- Effectively utilize admi
