Administrator, Payment Operations

As a member-owned cooperative, we’re helping our members with their real goals and real challenges so they can live the real life they want. It’s what we’ve been doing for over 80 years, and it’s why today we stand almost 600,000 members strong. Plus, we invest 10% of our budgeted profits back into our community - almost $90 million since 2000 alone - because when our members do well, we believe our communities should do well too.

**Administrator, Payment Operations**:
**Location**: British Columbia (CA-BC)

**Job Type**: Casual

**Pay Grade**:3

**myWork Options**: In-person, Hybrid

**This casual position is 'on call' and is used for vacation coverage, sick coverage and special projects**

**What's the job?**

The Administrator, Payment Operations is responsible for providing quality, professional customer service and Payments/ABM related support to branches, Call Centre, various Administration departments and external third party vendors. The Administrator must be fully conversant in and adherent to relevant regulatory and corporate policies and procedures, will be required to make decisions based on a comprehensive understanding of all end-to-end processes and will advise internal and external clients appropriately to ensure compliance to the appropriate policy/procedure. It is essential that s(he) processes each day’s work promptly, efficiently and with due care and attention. Payment Operations operates six days a week and requires that team members have flexibility to work shifts of varying hours and days.

**What you'll get to do**:
Responsible for key functions that support Payment and ABM admin functions and make decisions within defined parameters, using sound judgment in processing various payment functions; including but not limited to, reconciliation, traces, reports, large batch postings, outages and adjustments while ensuring a high level of accuracy within the allotted timeframe.

Have the skills, ability, knowledge and willingness to move between and support various functional teams to meet the needs of the department

Confidently and professionally liaise with various external third party vendors

Be familiar with a combination of external third party vendor systems and programs

Keep abreast of policy changes/procedures and systems and technology applicable to the position

Respond positively to changes, challenges and new opportunities

Support department and corporate projects and initiatives

Facilitate processes by assisting others, including branch staff and other departments

Make recommendations for improvement of existing process or development of new processes within the department and corporately

The Administrator is in regular contact with branch staff, partner departments, customers, management and outside third party agencies to secure and/or provide information

Provide professional, friendly service to all customers, internal and external

Provide technical support, policy interpretation and assistance to all members

Respond promptly and courteously to all work related inquiries and problems. Resolve issues to mutual satisfaction, referring others or escalate as needed.

Adhere to all regulatory and internal policies, including but not limited to CPA Rules, AMLTF, ABM network rules and privacy

Provide regulatory and internal policy interpretation and procedural advice to staff at all levels of Branch, Contact Centre, other Admin departments and external parties

Contribute to a positive team environment by working efficiently, professionally, and in a friendly manner

Cross train in department functions as required and have the knowledge, skills and abilities to move seamlessly from one area of the department to another

Be flexible in working any shift as required by the department

Assist others and actively participate in other duties or projects as assigned. Share ideas and opinions to improve our processes and efficiencies

**Who are we looking for?**

Minimum 1 - 3 Years of Job-Related Experience

Practical experience in the role of Member Service Representative within Coast Capital Savings or in a similar position in the financial industry.

High School Diploma/Grade 12.

A Working Proficiency with Coast Capital Banking System

Basic Skills and/or knowledge in the areas of accounting, administration processing and data inputting are necessary including MS Excel, Word and Outlook

Conversant in applicable CCS products and services and procedures

Communicate effectively with a wide ranging audience of individuals when giving or obtaining information of varying complexity verbally and in written communications

Ability to effectively multi-task and prioritize

Ability to understand, interpret and advise on policy and procedure

Effectively utilize administration skills ensuring accuracy and attention to detail

Ability to organize and process large volumes of paperwork

Precise adherence to standards, regulatory requirements and service levels while meet