Family Services Coordinator

**Family Services Coordinator**
**Part-Time**
Ronald McDonald House Charities® Alberta

Ronald McDonald House Charities® Alberta (RMHC Alberta) is passionate about providing a home away from home for families with seriously ill or injured children. RMHC Alberta is currently looking for a Part-Time Family Services Coordinator to support RMHC Alberta families and work alongside the team in achieving our mission in our communities and to our families.

We know that when a child is sick, the whole family hurts. That’s why we’re part of a global network prioritizing family-centered care through our unique core programs. We offer 32 private family suites at our Calgary House. Our Ronald McDonald House provides a warm, compassionate and comfortable environment where families can share experiences, eat a warm homemade meal and rest while caring for their child in the hospital.

Reporting to the Manager of Family Services, the Family Services Coordinator will be responsible for, but not limited to, working with all RMHC Alberta families, general office administration, room check-ins/checkouts, and general tidying of the of the House.

**Family Services Coordinator Qualifications/Experience**:

- High school diploma.
- Some post-secondary in a relevant human services field is preferred.
- Strong interpersonal skills; capable of working with a variety of people.
- Two years’ experience working in a human service relate field is an asset.
- Experience working with children and families is an asset.
- Minimum 6 months administrative experience is preferred.
- Strong computer skills with experience working with a database.
- Comfortable working in a fast-paced environment
- Ability to flexibly complete tasks based on priority
- Ability to problem solve and use critical thinking skills

*Must provide a clear criminal record including a vulnerable persons check prior to starting

**Family Services Coordinator Responsibilities**:
**Family Support**
The Family Services Coordinator is responsible for assisting and supporting families during all aspects of their stay.
- Take room bookings, perform family check-in and check-out, room inspections and process room payments, and liaise with third party payment agencies.
- Respond to family queries and concerns.
- Identify, respond to, report and record emergency and risk situations in the manner. communicated in training and in the emergency procedures manual.
- Ensure adherence to House policies by registered guests and/or their approved visitors.
- Accept and receive monetary and gift-in-kind donations.
- Greet all visitors that arrive at the House.
- Liaise with night security team as required.

**Program Support**
The Family Services Coordinator is responsible for providing support to a variety of House programs:

- Liaise with Home for Dinner and Helping Hands groups and support.
- Meet and greet volunteer groups, provide group orientation, collect paperwork and provide tours.
- Ensure all equipment is properly cleaned and all areas of the facility used by groups have been tidied.
- Support other House Programs such as Pet Therapy, Shuttle, and Rejuvenation.

**Volunteer Support**
The Family Services Coordinator is responsible for guiding and supporting House volunteers.
- Assign tasks to volunteers as necessary.
- Update volunteers on new procedures and programs/services.
- Ensure volunteer time is utilized in an efficient and effective manner.
- Value, respect and recognize the contributions of volunteers.
- Train and orientate new volunteers.

**House Management**
The Family Services Coordinator is responsible for assisting to maintain the overall cleanliness and safety of the House as required on a day-to-day basis.
- Ensure proper cleanliness of the House inside and out.
- Complete housekeeping duty list for each shift.
- Advise supervisor of any area requiring major or minor repair work and maintenance projects of infrastructure, including House appliances, furnace, water heaters, elevator, etc.
- Ensure the safety and security of the House at all times.

This part-time position is in Calgary, Alberta. Applicants must be able to work weekends, holidays & weekdays between 7:00am and 9:00pm.

Please submit resume by replying to this posting. We would like to thank all applicants; however only those selected for an interview will be contacted.

**Job Type**: Part-time

**Salary**: $18.00-$19.00 per hour

**Benefits**:

- Casual dress
- On-site gym
- On-site parking

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Evening shift
- Holidays
- Monday to Friday
- Weekend availability

**Experience**:

- Administrative: 2 years (preferred)
- Database administration: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Location: One location