Customer Care Representative

2 weeks ago

Dartmouth, Canada Dynacare Insurance Solutions Full time

**Responsibilities**:

- To receive and process Customer Service calls and written correspondence in a professional, polite and courteous manner, using a variety of databases
- To ensure effective, courteous and customer-centric communication with all internal and external clients
- Respond to customer inquiries and ensure prompt and effective resolution of requests
- Data Entry and other duties as requested
- Liaise with all departments to assist in effective resolution of inquiries
- Solve and document incoming problems and complaints

**Must have**:

- Completion of secondary-school level education
- Working knowledge of Microsoft Office (Excel and Word) required
- Demonstrated ability to communicate effectively, professionally and politely in English (verbally and in writing)
- Demonstrated ability to resolve customer concerns in a non-threatening, friendly manner
- Demonstrated high level of interpersonal skills required to succeed in a collaborative working environment
- Demonstrated ability to work in a fast-pace, sometimes stressful environment
- Demonstrated ability to self-manage and prioritize in a result driven, time sensitive function
- Solid ability to utilize dispute or conflict resolution techniques to achieve desired outcomes
- Ability to perform under pressure with competing priorities.
- Strong interpersonal skills and the ability to work in a team-oriented environment
- Demonstrated Customer Centric approach and puts the customer first on all decisions
- Proven problem-solving skills

**What Dynacare Can Offer You**:

- Deferred Profit Sharing Plan with company contribution
- Group Health and Dental Plan
- Monday - Friday (8:00 am to 4:30 pm) No shifts or weekend
- Free Parking
- Located in Burnside, near Dartmouth Crossing
- Perks in the office: Kitchen/lunch room, coffee & tea provided by the company, summer BBQs
- Birthday paid day off
- Opportunity to use your skills and expand your knowledge
- Work with a small, privately owned company and an amazing team

**Salary**: From $18.00 per hour

**Benefits**:

- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- RRSP match

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Dartmouth, NS B3B 1S8: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person

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