Customer Care Representative

23 hours ago

Dartmouth, Canada Johnson Controls Full time

Role Overview Join to apply for the Customer Care Representative role at Johnson Controls. What We Offer Competitive Starting Pay Paid Extensive Training with Best‑in‑Industry Resources Career Advancement Opportunities across Business and Geographies Company Vehicle Referral Bonuses Comprehensive Benefits Medical/Dental/Vision Insurance Life Insurance Short‑Term and Long‑Term Disability Competitive Retirement Saving Plans Employee Assistance Program And more What You Will Do The primary role of the Customer Care Sales Representative is to maintain and grow sales within a defined customer base and geographical territory. The representative will develop and execute a customer‑focused strategy that will lead to greater retention of preventative maintenance contracts, higher revenue per customer, and ensure greater customer satisfaction. How You Will Do It Adhere to current Johnson Controls policies, procedures, products, programs and services. Manage all retention activities within an assigned service agreement customer base of $3M‑$3.5M. Responsible for retention, customer satisfaction and growth within the customer base. Deliver increased sales against an assigned quota. Act as the primary point of contact for the assigned customer base and develop a positive ongoing relationship with customers, including an intimate knowledge of each account (e.g., key decision makers, equipment, service contract, history, etc.). Interface effectively with district operations to deliver and improve service delivery. Determine customer needs and develop sales strategies to meet those objectives. Report progress and metrics to operation and corporate teams on a weekly and monthly basis. Required Qualifications High School Diploma Preferred Qualifications BA, BS or similar degree highly preferred 2+ years of sales and/or customer service experience with a similar product, service or industry Highly motivated and successful driven Excellent communication skills and ability to quickly qualify for opportunities High degree of self‑discipline Independent, creative thinker Ability to sell intangible services Seniority Level Entry level Employment Type Full‑time Job Function Other Industries: Industrial Machinery Manufacturing #J-18808-Ljbffr

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