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Floor Manager

2 weeks ago

Toronto, Canada INK Entertainment Full time

**About Kost Toronto**

44 stories above Toronto’s bustling entertainment district sits Bisha Hotel’s rooftop restaurant Kōst. Inspired by the Baja Peninsula, Kōst offers a quick escape to the California coastline, with al fresco dining, a world-renowned infinity pool and unparalleled city and lakeshore views. Featuring seasonal menus with modern cuisine and refreshing cocktails, guests are welcome seven days a week for

**Job Summary**

Kōst is looking for a Floor Manager that would be responsible for the hiring, training, and disciplining of restaurant staff. Managing employees requires training and communicating restaurant policies to the workers, scheduling shifts, and calling in workers when there is a gap in shift coverage. Restaurant managers may also pitch in during peak dining hours.

Customer service duties for a restaurant manager include taking complaints and greeting customers. Floor managers are physically present on the restaurant floor and in the kitchen to monitor the quality of the service and the food. Managers must also perform the administrative duties for the facility, such as ordering inventory and supplies, tallying receipts, preparing deposits, and processing employee payroll.

Kōst prides itself in providing its employees with cross-training opportunities for all positions, both at Kōst and across all INK Entertainment venues. Employees at Kōst will receive training and development opportunities, dining discounts, early access to select events and enrolment in INK’s Perkopolis perk program.

**Job Duties**
- Liaise with customers regarding special functions.
- Ensure that table appointments are impeccable and that tables are set correctly.
- Ensure that faults and defects are reported to Maintenance and acted on appropriately without delay.
- Maintain high standards of morale and personal appearance of all staff.
- Ensure fair and equitable discipline.
- Maintain a working knowledge of all statutory regulations affecting restaurant health and safety and ensure that any safety hazards are identified and rectified.
- Ensure that all stocks and supplies are requested in a timely fashion so that correct stock levels are maintained and stored under optimum conditions.
- Ensure regular reviews of all required stock and operating equipment at specified intervals.
- Ensure that operating equipment is used properly and not abused, e.g. serviettes and waiters' cloths used for cleaning.
- Ensure effective communication by attending meetings as required and holding staff meetings on a regular basis to impart information.
- Hold regular On-the-Job training sessions to ensure that staff can perform their duties correctly.
- Supply feedback on guest letters and comments in a timely fashion.
- Maintain a high degree of interest in self-development, displaying this by making suggestions for realistic improvements.
- Perform other duties as assigned.

**Requirements**:

- 3 years of direct work experience in a management capacity in restaurants
- Experience in all aspects of customer service and people management
- Demonstrated ability to lead and direct a team
- Strong working knowledge of hospitality industry principles, methods, practices, and techniques
- Ability to supervise employees, including organizing, prioritizing, and scheduling work assignments
- Ability to examine and re-engineer food and beverage operations, form new policies, and develop and implement new strategies
- Ability to analyze and interpret the needs of clients and offer the appropriate options, solutions, and resolutions required
- Exceptional conflict resolution, negotiation, and objection handling skills
- Able to respond quickly in a dynamic and changing environment
- Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment.
- Good training, coaching, and mentoring skills are essential
- Able to build and maintain lasting relationships with corporate departments, key business partners, and customers
- Knowledge of cost analysis, fiscal management, and budgeting techniques
- Able to effectively communicate both verbally and in writing
- Ability to coordinate and organize meetings, exhibits, and other events

**Note: salary will be dependent on experience.**

**Equity, Diversity and Inclusion**

Ink Entertainment believes in an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness.

**Accessibility**

We are committed to providing persons with disabilities equal opportunities regarding all employment activities, including access to jobs and accommodations during employment as required, in accordance with the Ontario Human Rights Code (OHRC) and the Accessibility for Ontarians with Disabilities Act (AODA).

**Salary**: From $60,000.00 per year

Additional pay:

- Tips

**Benefits**:

- Discounted or free food
- Extended health care

Schedule:

- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Night shift
- Wee