Service Coordinator

4 days ago

Thunder Bay, Canada Everguard Full time

We have immediate openings at our **Thunder Bay**operation for **Service Coordinator**.

Being a part of our team, you will be able to experience many of the benefits below.
- Competitive Wages
- Comprehensive Health, Dental and Insurance Programs
- Employee and Family Assistance Program
- Employer Matching Retirement Savings and Financial Planning Support
- Paid Time Off (including Flex Time and a Variety of Observed Holidays)
- Paid Training and Development Opportunities, and much more

As our **Service Coordinator**, you will be responsible for a wide variety of duties such as supporting technical service delivery to our clients through both service scheduling and execution of associated administrative tasks. Some additional expectations of this role include:

- Maintaining and executing the work schedule for all field services technicians.
- Producing customer work orders and communicating with field technicians to ensure all service requirements are fulfilled.
- Assisting Technicians in fulfilling customer requests and service inspections.
- Quoting and invoicing orders and service work.
- Producing fire inspection reports and certificates.
- Maintaining client, product and other related information in the ERP.
- Providing high levels of internal and external customer service through timely response to inquiries and requests.
- Ensuring safe work practices are followed safety leadership is demonstrated in all aspects of the job.
- Managing administrative and recordkeeping requirement.
- Ability to safely execute high quality work on-time
- Professional and customer service focused mindset
- High level of self motivation
- Keen attention to detail
- Strong communication and interpersonal skills
- Ability to work both collaboratively with team members, as well as, independently
- Ability to demonstrate strong problem solving skills
- Flexibility to address changing situations/priorities and solve problems as they evolve
- Demonstrate mindset towards continuous learning, as well as an ability to use/learn technology solutions in the execution of their work is a must.
- Must be willing to relocate

They must also possess the following experience and/or education:

- Minimum of 2+ years’ experience in a service administration across various industries in fast-paced environment, preferably in industrial and/or construction industries.
- Scheduling experience would be considered an asset.
- NOTE: All combinations of education in a related and experience will be considered.

If you are excited by the opportunity to contribute to a highly successful and growing company and interested in being part of a dynamic team, we want to hear from you.

We embrace diversity across all our operations and foster a respectful and inclusive work environment. Individuals that represent a variety of backgrounds, perspectives and skills are encouraged to apply.

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