Operations & Sales Coordinator

**Job Summary**

We are looking for an enthusiastic and detail-oriented **Operations & Sales Coordinator** to manage our day-to-day logistics and help drive sales growth. This hybrid role is essential to ensuring smooth operations while also playing a key part in increasing bookings and promoting our services to new and returning customers.

**Duties**
- Operations Coordination:_
- Manage daily sightseeing and hiking tour operations, including pickups and drop-offs in Canmore, Harvie Heights, and Banff.
- Create and monitor weekly schedules to assign guides and vehicles to our tour program.
- Oversee vehicle maintenance schedules and ensure all vehicles are safe, clean, and operational.
- Communicate with guides and management to address real-time operational needs or challenges.
- Sales and Guest Engagement:_
- Actively promote and upsell tours, packages, and additional services to maximize revenue.
- Identify opportunities to reach new customers and collaborate on marketing campaigns to boost bookings.
- Build strong relationships with guests to encourage repeat business and positive reviews.
- Problem Solving:_
- Quickly address and resolve operational issues such as delays, cancellations, or guest concerns.
- Anticipate potential disruptions and implement solutions to maintain seamless operations.
- Administrative Support:_
- Process bookings, payments, and maintain accurate records in our system.
- Monitor sales performance and report on key metrics to identify areas for improvement.
- Assist with inventory management of supplies and tour-related equipment.
- Utilize current software programs/apps to manage bookings, guide schedules, and communicate effectively with team members.
- Collaborate with team members to improve operational processes and enhance customer experience.

**Experience**
- Proven experience in operations, logistics, or a related field (experience in the tourism or transportation industry is an asset).
- Strong organizational and multitasking skills with attention to detail.
- Excellent communication and interpersonal abilities.
- A sales background is an advantage.
- Problem-solving mindset with the ability to stay calm under pressure.
- Knowledge of the Canadian Rockies and surrounding areas is highly desirable.
- Valid class 4 driver’s license and clean driving record.

**Why Join Us?**
- Competitive salary with sales commissions and other incentives.
- Opportunity to work in one of the most scenic regions in the world.
- Employee perks, including discounted tours for family and friends.
- A dynamic work environment where your contributions make a direct impact.
- Join a dynamic, young, and fast-growing business with exciting opportunities for growth and development.

If you’re passionate about delivering unforgettable travel experiences and have the skills to keep operations running smoothly while contributing to the growth of our sales, we’d love to hear from you This is a fantastic opportunity to be part of a young, fast-growing company, where you’ll have the chance to make a direct impact and grow alongside the business. With room for personal and professional development, you’ll enjoy a dynamic work environment where your efforts are valued and rewarded. If you’re looking for a role that offers both challenge and growth, we encourage you to apply

**Job Type**: Seasonal
Contract length: 4-5 months

Pay: $25.00-$32.00 per hour

Expected hours: 40 per week

Additional pay:

- Bonus pay
- Commission pay
- Overtime pay

**Benefits**:

- Company events
- Flexible schedule
- On-site parking

Flexible language requirement:

- French not required

Schedule:

- Day shift

Application question(s):

- Do you have legal working rights within Canada? We cannot provide sponsorship.
- Do you have confirmed housing in Canmore or Banff for the summer? We are not looking to hire from outside this area.

Work Location: In person

Application deadline: 2025-04-15
Expected start date: 2025-05-19