Reservations Coordinator

1 week ago

Canmore, Canada Basecamp Resorts Full time

Basecamp Resorts, Canmore

About Basecamp & Everwild

Basecamp is a rapidly growing chain of boutique hotels based in Canmore, Banff, Lake Louise & Kananaskis in Alberta and Revelstoke in British Columbia. We are an energetic team driven by our core values and providing our guests a home away from home.

Everwild Nordic Spa and Hotel aims to raise the bar in wellness hospitality, blending authentic tradition with fresh, evolving experiences. Everwild is redefining mountain hospitality.

Why Work for Us?

  • Quarterly profit share program
  • Be part of the fastest growing hospitality brand in Canada.
  • Group health benefits plan (Dental, Vision, Paramedical, and more)
  • Generous staff discounts at all our properties
  • Family and friends discount at Basecamp properties
  • Company paid staff events.
  • We offer competitive wages based on experience.
  • There is room for advancement in our growing company.
  • We have a friendly atmosphere.
  • We believe in working hard and having fun

Position Overview

We require a full-time Reservations Coordinator to assist our revenue & sales team in the daily management and success of 13 properties. This role offers an opportunity to collaborate with cross-functional teams and contribute to the overall efficiency and revenue growth of our properties.

Salary: $45,000 - $50,000

Shifts: Full-time, Permanent

Key Responsibilities:

  • Ensure accuracy of OTA bookings in PMS.
  • Track payments owing, refunds, rate adjustments & cancellations to ensure revenue is being maximized.
  • Enter & coordinate group bookings once confirmed by the sale team.
  • Work closely with each property's guest service teams to resolve any reservation related issues promptly and effectively.
  • Produce revenue reports as required.
  • Coordinate & invoice promotional stays with our marketing team.
  • Work closely with the accounting department to ensure gift card reconciliation & funds transfers are correct.
  • Manage staff booking requests via email and telephone.
  • Load and update rates, promotions, and packages into the reservations system as required.
  • Other duties as assigned.

Requirements

  • Previous experience in reservations, guest services, or hospitality is preferred.
  • Strong attention to detail and analytical skills.
  • Excellent verbal and written communication skills.
  • Strong interpersonal skills for effective collaboration with cross-functional teams.
  • Ability to prioritize tasks, manage time efficiently, and meet deadlines.
  • Familiarity with online travel agency platforms and practices is an asset but is not required.
  • Proficiency in using reservation systems and property management software.

Basecamp Resorts is an equal opportunity employer. We are dedicated to building a workplace that values diversity and ensures equal opportunities for all. We are committed to fostering diversity and inclusion and celebrate differences. We comply with all federal, provincial and local laws that prohibit discrimination when making all decisions about employment. We welcome all applications from a wide range of candidate. If you would like to enquire about an adjustment, or need assistance with completing the application process, please contact Beth at to discuss your needs confidentially.

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