Reservations & Group Coordinator

1 week ago

Canmore, Canada Basecamp Resorts Full time

Basecamp Resorts, Canmore
About Basecamp
Basecamp Resorts is a rapidly growing boutique chain of hotels and real estate developments based in Canmore, Banff, Lake Louise, Kananaskis, Revelstoke, Golden, and many more on the way. We are a young and energetic team driven by our values and providing our guests with an exceptional experience in a home away from home. We are continuously expanding to better serve the resort communities of the Rocky Mountains.
Why Work for Us?
- We have a health benefits plan
- Family and Friends discount at Basecamp
- We offer competitive wages
- There is room for advancement in our growing company
- We have a friendly atmosphere
- We believe in working hard and having fun

Position Overview
We require a full-time Reservations Coordinator to assist our revenue & sales team in the daily management and success of 13 properties. This role offers an opportunity to collaborate with cross-functional teams and contribute to the overall efficiency and revenue growth of our properties.
**Salary**: $45,000 - $50,000
**Shifts**: Full-time, Permanent
**Key Responsibilities**:

- Ensure accuracy of OTA bookings in PMS.
- Track payments owing, refunds, rate adjustments & cancellations to ensure revenue is being maximized.
- Enter & coordinate group bookings once confirmed by the sale team.
- Work closely with each property’s guest service teams to resolve any reservation related issues promptly and effectively.
- Produce revenue reports as required.
- Coordinate & invoice promotional stays with our marketing team.
- Work closely with the accounting department to ensure gift card reconciliation & funds transfers are correct.
- Manage staff booking requests.
- Load and update rates, promotions, and packages into the reservations system as required.
- Other duties as assigned.

**Requirements**:

- Previous experience in reservations, guest services, or hospitality is preferred.
- Strong attention to detail and analytical skills.
- Excellent communication and interpersonal skills for effective collaboration with cross-functional teams.
- Ability to prioritize tasks, manage time efficiently, and meet deadlines.
- Familiarity with online travel agency platforms and practices.
- Proficiency in using reservation systems and property management software.

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