Guest & Operations Experience Coordinator

1 week ago

Canmore, Canada Elk and Owl Mountain Retreats Full time

**About Elk & Owl** Elk & Owl Mountain Retreats offers unique, experience driven guest stays in the heart of the Rockies. We blend high-touch service with digital ease, offering team members the chance to grow alongside a company reinventing the hospitality model. **Role Overview** We’re looking for a Guest & Ops Experience Coordinator to be the central communications hub of our property and guest services operations. You’ll act as a Client Liaison and on-site problem solver, supporting both guest satisfaction and team coordination. This role is ideal for someone who’s energized by multitasking, people-centered problem-solving, and bringing clarity to fast-moving situations. **Top Priorities (Tier 1 Needs)** 1. Client & Guest Liaison - Act as a welcoming, in-person presence for guests needing support - Log and track all guest/front desk (FD) interactions for accountability and insights - Maintain poise and hospitality during guest escalations 2. Front Desk / Customer-Facing Operations - Support digital check-ins and troubleshoot lock or access issues - Ensure guest spaces meet our service and aesthetic standards - Relay real-time information to housekeeping, maintenance, or managers as needed 3. Tech-Savvy Coordination - Champion the use of ClickUp or similar tools for guest service workflows - Log, route, and follow up on service tickets and special requests - Create simple automations or templates to streamline processes 4. Central Communications Hub - Act as the "nerve center" of the day-to-day operation - Keep leadership, property managers, and support teams looped in on emerging issues - Manage internal message boards, checklists, and ops summaries Additional Areas of Impact (Optional/Secondary Skills) If you bring strengths in any of these, we’ll find ways to let you shine: - Procurement (amenities, supplies) - Basic property management coordination - Executive Assistant-style tasks - Light marketing or social content coordination Your Strengths - Personable and confident with both guests and coworkers - Thrives in organized chaos and fast-moving environments - Quick learner with a knack for tech and communication tools - Detail-oriented, reliable, and solution-focused - Bonus: hospitality, retail, admin, or operations experience Perks & Culture - Paid time off + wellness program - On site parking - Opportunity to grow into cross-functional or leadership roles - Close-knit team that values clarity, kindness, and execution Pay: $60,000.00-$65,000.00 per year **Benefits**: - Paid time off - Wellness program Ability to commute/relocate: - Canmore, AB T1W 0A3: reliably commute or plan to relocate before starting work (required) **Experience**: - Operations management: 2 years (required) **Location**: - Canmore, AB T1W 0A3 (required) Work Location: In person

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