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Administrative Assistant

2 weeks ago

St Catharines, Canada MacKay Realty Network at Keller Williams Complete Full time

**Job Summary**

**Administrative Assistant: Client Care**

MacKay Realty Network at Keller Williams Complete — St. Catharines, ON

Ranked Canada’s Top 20 KW Teams, and Hamilton's Top 1%, MacKay Realty Network is a high energy, specialized, productivity-driven Real Estate Sales Team. Our intention is to grow our market share in Hamilton and surrounding areas each year and use our success here while expanding into other markets nationally by using a world-class operation, marketing and lead generation hub.

As a personal assistant to a high producing real estate agent, you will be his right hand person. You will assist him with his day-to-day tasks, to allow him to focus his energy on his top priorities. It is important for an assistant to be resourceful, as there may not always be explicit directions for every task, and instead may require some research or judgment calls to get the job done. You will regularly meet with your agent to align your tasks with his business goals.

The assistant role is highly valuable to the overall success of the business. Assistants and admin are treated as equals to all other members of the team at Mackay Realty Network. We encourage and empower assistants/admin to seek opportunities to expand their skills and wealth.

We are looking to enhance our production and profitability by hiring a motivated, organized, detailed-oriented, and trustworthy team player. We are looking to bring on a team member to not only be a valuable admin but also take ownership and responsibility in the overall growth and development of our business.

**Hours of Work**

Monday to Friday: 9:00 am to 1:00 pm

**Dress Code**
- Business casual

**Job Requirements**
- Real Estate office experience an asset
- Must have minimum 3-5 years admin experience
- Must have advanced computer skills: Microsoft Office, Publisher, Google Drive
- CRM-based knowledge an asset
- Must have excellent customer service skills
- Must have excellent verbal and written communication skills

**Behavioral Requirement**
- KPA

*

Reports To*
- Designated real estate agent

**POSITION DUTIES**:
**General**
- Support growth of personal brand
- Manage Instagram and Facebook account
- Assist with submitting paperwork
- Manage calendar
- Follow up and communicate with clients
- Run errands
- Book appointments and meetings
- Bookkeeping
- Book flights and hotels

**Paperwork**
- Assist sales agent with listing and buyer paperwork
- Check for accuracy and ensure it is submitted in a timely manner
- Communicate details to the transactions and operations team
- Provide feedback to sellers on all showings every Friday and Monday for feedback on OH
- Leads to be added to CRM (FUB)

*

Social Media*
- Instagram and Facebook management, post regularly, engagement daily

**Co-ordinate World Class Marketing Activities for Listings**
- Deliver feature sheets to active listings
- Write creative & interesting ads for properties taking an interactive approach with sellers input.
- Coordinate Open House schedule with Sales Manager, Sales Associates, and Seller’s

*

Provide Client Care** ** Introduce yourself Intro to Seller
- maintain open door communication policy
- Assist agent with following up with database, nurturing database and building database
- Generating Referral Business and Control of Referral Database Management
- Block time slots to follow-up on past clients - actively selling the MacKay Realty Network Team’s services

*

Appointment Preparation** ** Arrange listing appointments
- update listing appointment log
- Update Outlook, Database Calendar and callbacks
- Prepare necessary documentation for listing appointments - confirm appointments

*

Special Events** ** Assist in arranging Customer appreciation events or marketing events
*

Business Planning & Goal Setting** ** Set plans on how to improve position operations and customer service
- Take an active leadership role in goal setting and planning
- Prepare annual business goals, monitor, review

*

Miscellaneous** ** Running errands as needed (e.g., putting a lockbox at a property, collecting lockboxes)
- Deliveries as required

**Job Type**: Part-time

**Salary**: $20.00-$25.00 per hour

Additional pay:

- Bonus pay

Schedule:

- Day shift
- Monday to Friday

Ability to commute/relocate:

- St. Catharines, ON: reliably commute or plan to relocate before starting work (required)

**Education**:

- Bachelor's Degree (preferred)

**Experience**:

- Administrative: 2 years (preferred)
- Customer relationship management: 1 year (preferred)