Service Coordinator

Life Skills Therapy is an award-winning community rehabilitation services provider which was founded in 2011. We specialize in rehabilitation of clients after motor vehicle accidents, work accidents, brain injury, stroke, and other neurological, orthopedic and chronic injuries/illnesses. We are dedicated to optimizing our clients’ function and health, and maximizing their independence to encourage participation in meaningful activities. We currently have a cohesive team of occupational therapists, physiotherapists, kinesiologists, rehab assistants, counsellors and administrative staff helping clients on their road to recovery. For more details, please visit lifeskillstherapy.ca.

We are looking for an energetic and self-driven Service Coordinator to join our fast-growing team The Service Coordinator will be responsible for providing the highest possible standards of client service and satisfaction. As the initial contact person for new inquiries and patients, this team member is the voice and face of the company in many instances. Therefore, the SC needs to present a professional image by making a priority of answering calls appropriately and efficiently directing callers, responding to inquiries, assisting prospective and new clients with their questions about our services - all while maintaining complete client confidentiality. Although the position involves considerable multi-tasking, it is expected that the Service Coordinator will remain pleasant and courteous at all times.

**Duties and responsibilities**:

- The Service Coordinator handles client care and service inquiries, arranges client care and

service, and maintains scheduling information and data as required.
- Manage prospective client inquiries regarding requests for services and programs.
- Assess client service needs in consultation with the Directors/Supervisors; schedule therapists for

service assignments with matching client’s needs and therapist’s skillset.
- Handle and document client concerns and complaints in a timely manner and as appropriate,

notify the Director; maintain appropriate documentation.
- Reports and collaborates with directors and various practice leads, case managers, funder or

government program as required.
- Assist with the supervision, recruitment and orientation of therapists as requested.
- Open and close the facility daily based on working days.
- Serve as receptionist to patients, therapists, and visitors in a professional, welcoming and friendly

matter.
- Input new client data and maintain current clients with client portal and Jane software.
- Correspond with Physiotherapists, Occupational Therapists, Kinesiologists, and Counsellors to

inform of treatment requirements, changes, extensions, reports required, charts, etc, by phone,
- Liaise with insurance companies to ensure coverage, extensions, reports, and payments.
- Upload reports and generate invoices within the ICBC and WSBC portal systems.
- Correspond with medical and insurance offices to distribute and obtain confidential patient reports

and history.
- Manage electronic database on Office 365, including back-ups.
- Prepare all meeting documents, set-up, take-down, and assist visitors during monthly company

meetings and/or management meetings.
- Manage, update, and respond to company’s social media pages.
- General office activities pertaining to scanning, copying, inventory, handling mail etc.
- Participate in client satisfaction initiatives.
- Participate in company’s quality improvement initiatives.

**Education and Experience**
- A minimum of two years related customer service experience, preferably in healthcare.

Healthcare and/or hospitality background with a distinct client Service understanding is required.
- Completion of post-secondary degree or diploma or equivalent in industry or related field

experience
- Healthcare experience, and medical terminology an asset
- Excellent organizational skills, ability to take initiative and work with limited supervision but within

the guidelines of the position
- Ability to handle and communicate effectively with challenging clients
- Intermediate Microsoft Excel, Word, Outlook, Power Point; and Office365.
- Competency in keyboarding and scheduling software; ability to operate all standard office

equipment

**Location**:
Langley: 200 street and 72 Avenue.

**Compensation and Perks**:

- Competitive compensation package
- Opportunity for growth and advancement

**Hours**:
Must be available:
Monday - Friday between 9:00am - 4:00pm

At this time, this is a short term contract but has the potential to be converted to a permanent position.

**Job Type**: Part-time

Pay: $22.00-$25.00 per hour

Expected hours: 14 - 20 per week

**Benefits**:

- Company events
- Flexible schedule
- On-site parking
- Paid time off

Schedule:

- Monday to Friday

Work Location: In person

Expected start date: 2025-06-16