Service Coordinator
1 week ago
**Overview**
Doorcare is a leading Commercial and Residential Garage Door company in the Lower Mainland. We service, install and repair all types of residential garage doors, commercial overhead and rolling doors, security gates and access systems.
**Duties**
- Manage incoming service requests and prioritize based on urgency and availability.
- Communicate effectively with clients to confirm service details and address any inquiries.
- Schedule and coordinate service technicians daily
- Work closely with technicians on processes and procedures
- Analyze data from various systems, including Quickbooks and HouseCall Pro, to improve operational efficiency.
- Coordinate with 3PL providers for shipping and receiving logistics.
- Maintain accurate records of service requests, dispatches, and customer interactions.
- Answer incoming phone calls
- Collaborate with team members to ensure seamless service delivery.
- Complete a variety of administrative tasks
- Accurately enter information into Quickbooks and HouseCall Pro field service software
- Accurately communicate payment policies for customers
- Ordering material and equipment
- Quoting and estimating
- Daily service invoicing
**Experience**
- Previous experience in a similar dispatch or logistics role is preferred.
- Proficiency in using software systems such as HouseCall Pro for data management.
- Quickbooks or similar
- Strong communication skills, both verbal and written, are essential for effective client and technician interaction.
- Ability to analyze information quickly and make informed decisions under pressure.
- A background in customer service or related fields is advantageous.
Join our team as a Service Coordinator where your organizational skills and attention to detail will contribute to our commitment to exceptional service delivery.
Pay: $55,000.00-$65,000.00 per year
Additional pay:
- Bonus pay
- Commission pay
**Benefits**:
- Casual dress
- Company events
- Dental care
- Extended health care
- Flexible schedule
- On-site parking
- Paid time off
- Store discount
- Vision care
Schedule:
- Monday to Friday
**Experience**:
- dispatching: 2 years (preferred)
Work Location: In person
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