Service and Parts Coordinator

**Position**:Service and Parts Coordinator**

**Type**:Fulltime, Permanent**

**Location**:Langley, BC**

**Work Schedule**:Monday-Friday**

**Join our newly established Canadian division and play a key role in building a successful operation, with exciting opportunities for growth and advancement within the company.**

**Position Overview**

Velocity Truck Rental and Leasing has an exciting opening for a **Service and Parts Coordinator**based out of Langley, BC. The Service and Parts Coordinator is a hybrid role which is responsible for coordinating and supporting daily operations, including service dispatch, service advising, and parts administration.

**Compensation Plan**
- **Attractive Compensation**: Competitive rate of $30.00 - $35.00 / hr. (D.O.E.)
- ** Work-Life Balance**: Generous accrued vacation time.
- ** Financial Security**: Plan for the future with employer RRSP matching.
- ** Comprehensive Benefits**:Company-paid extended health coverage that includes medical, dental, and vision coverage, basic life insurance, disability, and wellness programs.
- ** Career Development**: Employer-paid technical training as required.

**Duties and Responsibilities**

**Service Advisory Responsibilities**
- Ascertain vehicle problems and services by listening to customer's description of symptoms.
- Conduct inspections and proactively checks for recalls.
- Submit documentation for warranty repair orders.
- Retrieve mileage and vin numbers from vehicle, check vehicle maintenance records, examine service schedules.
- Maintain customer rapport by providing explanation of estimates and daily updates.
- Establish good customer relations by providing estimates and timelines.
- Verify warranty and service contract coverage by examining records and papers.
- Explain provisions and exclusions.
- Prepare repair orders (RO).
- Enter RO into service database system and sends to Estimator and/or Service Manager.
- Monitor repair work to ensure vehicle will be ready when promised.
- Print warranty and repair orders, issue sublet purchase order numbers.

**Dispatcher Responsibilities**
- Schedule and dispatch technicians based on availability, skill level, and workload.
- Monitor job progress and reassign work as needed to meet deadlines and customer expectations.
- Serve as the central communication point between customers and technicians.
- Review and assign incoming work orders and ensure all required information is gathered.
- Update customers and internal teams with job status and estimated completion times.
- Track technician productivity and communicate any issues to the Service Manager.
- Assist with opening and closing work orders in the system, ensuring accuracy.
- Maintain organized records of dispatch activities and technician assignments.
- Communicate delays or urgent jobs to the appropriate parties promptly.

**Parts Administration Responsibilities**
- Posts invoices to inventory control.
- Ordering Parts - Generates, maintains and monitors parts orders.
- Generates, maintains and monitors cash schedule and inter branch cash schedule.
- Submits parts tickets for pricing, status and lead time.
- Generates invoices.
- Returns all excess parts.Monitors that tracks credit for returned excess parts.

**Skills & Qualifications**
- Previous experience in dispatching, customer service, or service coordination (automotive or heavy-duty industry preferred).
- Strong organizational and time-management skills.
- Excellent verbal and written communication abilities
- Ability to work under pressure and manage multiple priorities at once.
- Proficient with computer systems and dispatching tools.
- Knowledge of heavy-duty truck repairs or shop operations is an asset.
- High school diploma or equivalent; post-secondary education is an asset.

We are an equal opportunity employer.