Lab Technologies and End User Analyst

**JOB DES**CRIPTION**:
Job Title**Analyst,** End User **& Lab Technolo**gies**

Function**Information Technology Solutions & Services (ITSS)**

Stratum**S1**

Department**Technology Solutions & Service**s**

Reports To**Manager,** **Telecom**

Date Created**December** **21**,** 20**22**

**JOB **SUMMARY**:
**_ High-level description of _the purpose of the job_**:
The End User & Lab Technologies Analyst will configure & administer Windows, iOS & Android endpoint management solutions. This role is expected to routinely participate as a key member within the team & operate with mínimal supervision. They must be capable developing new methodologies, policies, procedures, and standards as well as operate with technical expertise.

**KEY RESPONSIBILITIES**/ACCOUNTABILITIES**:
**_ List of _c_ritical duties _that _the_ incumbent is expected to perform _**:

- Configure Endpoint Management platforms to suit the needs of the business (MECM/Intune)
- Manage Windows endpoints using modern management tools such as Azure AD and Windows Autopilot
- Centrally manage corporate mobile endpoints (iPhone, iPad, Samsung Mobile Phone)
- Implements, operates, and maintains software distribution and upgrades to the various endpoints
- Lead or participate in projects to implement or enhance client endpoints and related systems
- Develop & Deliver training for client endpoint solutions to all internal stakeholders
- Continuously create, review and manage our internal documentation to ensure accuracy for our support teams and product handoff
- Provide insightful projections and recommendations for client performance, security and stability
- Implement, document, and recommend configuration standards and train IT department staff on proper use of the firm’s mobile device management system according to established policies & procedures

***:
**TIME ALLOCATION OF **RESPONSIBILITIES**/ACCOUNTABILITIES**:
**_ Summary of_ responsibilities and percent of time spent_ _perfo_rming each_**:

- 80% support and configuration and maintenance, monitoring and preventative work
- 20% projects and new initiatives

***:
**INT**ERNAL AND EXTERNAL RELATIONSHIPS**:
**_ Jobs_ _managed by this role_. Description of the relationships _and liaisons with other functions _and the nature of these_ _interactions_. Include both int_ernal and ex_ternal contacts_**:
**Direct** Reports**
- None

**Internal**
- Organization-wide

**External**
- Vendors like Microsoft and other telecommunication providers

**KNOWLEDGE, EDUCATION AND EXPERIENCE**:
**_K_nowledge, e_ducat_ion_al requirements _and _r_elative e_xperience_ required to perform t_he job_**:

- 3+ Years of relevant work experience as part of Information Technology teams or related education
- Excellent knowledge/Experience of Microsoft Azure, Intune, SharePoint and Microsoft Teams.
- Strong Experience in Android, iOS and Windows Device Enterprise Management.
- Strong Experience in iOS Supervised and Unsupervised Management

**_
-**:
**SKILLS AND ABILITIES****:
**_T_echnical_ and social process _skills _required to per_form the job_**:
**T**echnical Skill**s**
- 3+ years of relevant Endpoint management experience in an Enterprise PC environment
- 3+ years of experience with Windows, iOS and Android mobile device operating systems
- 2+ years of experience with deploying iOS Supervised controls and Apple Business Manager
- Experience in Microsoft Azure environment.

**S**ocial Process** Skills**
- Effective communication (oral and written), interpersonal and organizational skills
- Good problem-solving skills, seeks opportunities to increase customer satisfaction
- Ability to work in a multi-functional team environment with rapidly changing priorities
- Influencing - ability to impact decisions within and outside functional area within the context and prescribed limits established by the immediate manager
- Collaborative and customer service oriented

**OTHER CONSIDERATIONS****:
**_O_ther relevant or important_ information regarding this job_**:
**Confidentiality**
- Preserve and safeguard all confidential employee information during the course of employment with Dynacare

**WORKING** CONDITIONS**:
**_Physical and Environmental Demands_**:

- Working on multiple projects and ability to prioritize
- Should be able to lift at least 20 pounds to be able to lift and carry equipment to different sites and locations
- Might require travel to other cities
- Application should have a valid driver licenses

**SIGNATURES**:

- Immediate Manager

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Manager-Once-Removed

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Human Resources

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**DISCLAI**M**ER**:

- This job description represents only a summary of the typical functions of the job, not an exhaustive or comprehensive list of all possible job responsibilities, tasks and duties. Other duties, as assigned, may become part of the job.
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