User Support Technician
3 weeks ago
Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
- Experience: 1 to less than 7 months
- or equivalent experience
**Tasks**:
- Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
**Computer and technology knowledge**:
- Android
- Device drivers
- Networking hardware
- Internet
- Multimedia software
- Presentation software
- MS Office
- TCP/IP
- Wireless networks
**Work conditions and physical capabilities**:
- Repetitive tasks
- Attention to detail
**Personal suitability**:
- Accurate
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Organized
- Team player
**Screening questions**:
- Are you currently legally able to work in Canada?
**Workplace information**:
- On the road job
**Long term benefits**:
- Other benefits
- Work Term: Permanent
- Work Language: English
- Hours: 32 to 44 hours per week
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