Analyst - End User & Lab Technologies

**Analyst - End User & Lab **Technologies**

Walk into a new position with Dynacare as one of our **Analyst - End User & Lab **Technologies**. At Dynacare, our values are the core of who we are and what we believe in. They inspire us to be our best every day. Join this full-time opportunity and be a part of a transformative team. This is a permanent full-time position, working from Monday - Friday role working either 8:00 am - 4:00 pm or 9:00 am - 5:00 pm.

Dynacare is committed to supporting all employees to elevate their skills and grow throughout their time with us. We here at Dynacare thrive on building diversity and inclusion. We want everyone who joins to feel part of our team and community.

**You will contribute by**:

- Configure Endpoint Management platforms to suit the needs of the business (MECM/Intune)
- Manage Windows endpoints using modern management tools such as Azure AD and Windows Autopilot
- Centrally manage corporate mobile endpoints (iPhone, iPad, Samsung Mobile Phone)
- Support Telephony systems with troubleshooting and MACD
- Implements, operates, and maintains software distribution and upgrades to the various endpoints
- Lead or participate in projects to implement or enhance client endpoints and related systems
- Work with vendors to support Lab Equipment by designing processes and support models
- Develop & Deliver training for client endpoint solutions to all internal stakeholders
- Continuously create, review, and manage our internal documentation to ensure accuracy for our support teams and product handoff
- Provide insightful projections and recommendations for client performance, security, and stability
- Implement, document, and recommend configuration standards and train IT department staff on proper use of the firm’s mobile device management system according to established policies & procedures

**Qualifications and Competencies you will bring**:

- 3+ Years of relevant work experience as part of Information Technology teams or related education
- Excellent knowledge/Experience of Microsoft Azure, Intune, SharePoint, and Microsoft Teams.
- Strong Experience in Android, iOS and Windows Device Enterprise Management.
- Strong Experience in iOS Supervised and Unsupervised Management

**Technical Skills**
- 3+ years of relevant Endpoint management experience in an Enterprise PC environment
- 3+ years of experience with Windows, iOS and Android mobile device operating systems
- 2+ years of experience with deploying iOS Supervised controls and Apple Business Manager
- Experience in Microsoft365 environment.
- Experience supporting VOIP systems

**Social Process Skills**
- Effective communication (oral and written), interpersonal and organizational skills
- Process oriented with a focus on continuous improvements
- Ability to work through tickets on a platform like ServiceNow or BMC Remedy
- Good problem-solving skills, seeks opportunities to increase customer satisfaction
- Ability to work in a multi-functional team environment with rapidly changing priorities
- Influencing - ability to impact decisions within and outside functional area within the context and prescribed limits established by the immediate manager
- Collaborative and customer service oriented

**Additional Information**:

- Might require travel to other cities
- Working on multiple projects and ability to prioritize
- Should be able to lift at least 20 pounds to be able to lift and carry equipment to different sites and locations

I make a difference in people’s lives. I am a caring, collaborative team-player who is passionate about quality and continuous improvement.
- Caring
- I demonstrate strong empathy and genuine concern for my colleagues, patients, and customers.
- Collaborative Team Player
- I know I play a key role in helping the Dynacare team achieve success. I am comfortable in a changing environment, and I can easily manage multiple priorities.
- Passion for Quality and Continuous Improvement
- I am always looking to learn and solve problems. I am detailed oriented, adaptable and find ways to make things better.

Dynacare has been a “Top Employer” for many years and there is a reason why. We are a great place to work.

If your qualifications and experience fit with this position, we will contact you to learn more. We offer competitive pay and great benefits, along with the opportunity to grow and thrive with a dynamic, successful company. We hope you will join us in our journey to become Canada’s health and wellness solutions leader.

Dynacare is proud to be an equal opportunity employer committed to the attraction, selection, advancement, and fair treatment of all individuals. We believe that our diversity is our strength, so we employ a diverse workforce and respect the needs of all our employees.

In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act and the Dynacare Accommodation Policy a request for accommodation will be accepted as part of