End User Services Technician

1 week ago

Brampton, Canada BFG Enterprise Services Full time

**Requirement**: Full-time
- **Brampton** **on**

**Job Expectations**: Microsoft Windows, Apple MAC and iPad hardware/software support.
- Provide nationwide second level end user and on-site/remote support for Windows/Mac devices.
- Maintain inventory of corporate devices and accessories.
- Package and ship out devices to remote
- Manage software licenses and maintain inventory of corporate
- Provide on-site hardware and software upgrades/rollouts as
- Provide video conference support during business hours to executive level meetings as
- Provide emergency on-site support Services including evenings and weekends, as
- Provide executive support (“White Glove”) after hours to users that are at the VP level or above for computers.
- Provide off-hour support to remote/offshore users as
- Train or provide guidance to end-users on how to create tickets on the Service Now
- Provide facilities management assistance that includes HVAC, IT equipment, data cabling, and maintenance as directed by the customer.
- Provide network management assistance that includes initial triage of issues, assisting network teams as required, and any maintenance as directed by the customer.
- Escort all vendors as requested and directed by the
- Participate in the walk-up service (via ITHUB) for users who need immediate assistance with desktop (Apple/Microsoft) as required.
- Provide dedicated on-site resources at assigned and non-manned sites at defined Loblaw, Shoppers Drug Mart, and remote office locations.
- Provide desktop and end user on-site support for Mac OS
- Setup and deployment of new Apple corporate assets for new hires and existing
- Perform Apple device management through VMware Workspace ONE admin site including device enrollment, software installation, unlocking devices, and maintaining accounts/devices.
- Assets inventory management (IMAC, Recycle/reassign, decommission, and dispose of customer owner assets. As per the customer defined process.”)

**Qualifications**:

- Post graduate degree in relevant Technology field
- Apple/MAC and Microsoft/Windows computer and tablet
- Minimum 3 - 5 years of experience in a hardware break/fix environment
- Previous experience providing Deskside
- Excellent customer service skills
- A+ Certification preferred
- ITIL Certification preferred
- Not required, French speaking/writing is a plus

**Bona Fide Occupational Qualification**:

- Must always be available onsite during the scheduled business
- Must possess a valid Class G driver’s license, and the ability to produce a clean driver’s abstract upon hire.
- Must be prepared to
- Must be prepared for after-hours

  • End User Services Technician

    3 days ago

    Brampton, Ontario, Canada BFG Enterprise Services Full time

    Role:Provide second level support to various client users through remote connection as well as onsite support:Responsibility and Duties:Provide dedicated on-site resources at assigned Loblaw and SDM office locations.Provide resources for non-manned sites at defined Loblaw and SDM office locations as scheduled by the customer.Provide desktop and end user...

  • End User Support Technician

    1 week ago

    Brampton, Canada BFG Enterprise Services Full time

    **End User Support Technician - Apple/iPad/Microsoft Support** **Primary role**: Apple MAC and iPad hardware/software support **Secondary role**: Microsoft Windows and Mobility (iOS, Android) **Responsibilities**: - Provide second level support to various client users through remote connection as well as on site support - Provide dedicated on-site...

  • Account Manager, End User

    1 week ago

    Brampton, Canada Rockwell Automation Full time

    Position Summary The Account Manager is responsible for the development and implementation of sales strategies and plans to maintain existing business and identify opportunities for growth to meet or exceed annual sales goals. This individual is responsible for establishing and maintaining relationships at assigned accounts and ensuring a high level of...

  • User Support Technician

    2 weeks ago

    Brampton, Canada Delight Immigration Services Full time

    **Tasks**: - Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced - Provide advice and training to users in response to identified difficulties - Collect, organize and maintain a problems and solutions log for use by other technical support analysts - Provide business systems,...

  • User Support Technician

    1 week ago

    Brampton, Canada Delight Immigration Services Full time

    Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years - Experience: Experience an asset **Tasks**: - Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced - Provide advice and training to users in response to identified...

  • Lab Technologies and End User Analyst

    1 week ago

    Brampton, Canada Dynacare Full time

    **JOB DES**CRIPTION**: Job Title**Analyst,** End User **& Lab Technolo**gies** Function**Information Technology Solutions & Services (ITSS)** Stratum**S1** Department**Technology Solutions & Service**s** Reports To**Manager,** **Telecom** Date Created**December** **21**,** 20**22** **JOB **SUMMARY**: **_ High-level description of _the purpose of the...

  • Analyst - End User & Lab Technologies

    5 days ago

    Brampton, Canada Dynacare Full time

    **Analyst - End User & Lab **Technologies** Walk into a new position with Dynacare as one of our **Analyst - End User & Lab **Technologies**. At Dynacare, our values are the core of who we are and what we believe in. They inspire us to be our best every day. Join this full-time opportunity and be a part of a transformative team. This is a permanent...

  • IT Field Service Technician Ii

    2 weeks ago

    Brampton, Canada CompuCom Systems, Inc. Full time

    Why CompuCom? (Overview): As a Field Technician, you will be responsible for supporting and maintaining laptop, desktop and printer support for end users and clients. This is a full time position reports into the Field Services Manager and requires a vehicle with valid drivers’ license. Monday to Friday, 8:30 am to 5:00 pm **CompuCom supports Employment...

  • User Support Technician

    2 weeks ago

    Brampton, Canada TIO AUTO PARTS INC. Full time

    Education: College/CEGEP - Experience: 1 year to less than 2 years **Tasks**: - Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced - Consult user guides, technical manuals and other documents to research and implement solutions - Provide advice and training to users in...

  • User Support Technician

    2 weeks ago

    Brampton, Canada TIO AUTO PARTS INC. Full time

    Education: College/CEGEP - Experience: 2 years to less than 3 years - **Tasks**: - Give access to computer networks - Report on the performance of computer systems and networks - Respond to users experiencing difficulties with computer - Consult user guides, technical manuals and other documents to research and implement solutions - Provide advice and...