Analyst - End User & Lab Technologies

Description Position at Dynacare Position at Dynacare Job Posting: Analyst - End User & Lab Technologies Where YOU work, makes a difference. Life is precious and every moment matters. Dynacare is helping Canadians achieve a healthy future with care and wellness solutions that are convenient, understandable, and accessible. When you join our team, every day is an opportunity to get better and be inspired. It’s an environment where you can grow your career in any direction you choose. We’re evolving our technology and optimizing our processes, so you can do your best work, make a meaningful impact, and thrive. Are YOU our next Analyst- End User & Lab Technologies? The End User & Lab Technologies Analyst plays a critical role in ensuring the effective management and procurement of end user devices within the organization. This role involves overseeing the lifecycle of end user devices, from selection and procurement to deployment, maintenance, and retirement. The specialist collaborates closely with various stakeholders, including IT teams, vendors, and end users, to ensure that end user devices meet the organization's requirements and support its business objectives. This covers all laptops, cellphones, tablets, kiosks, deskphones, and softphones as well as supporting vendors with Laboratory equipment. This role is expected to routinely participate as a key member within the team & operate with minimal supervision. They must be capable developing new methodologies, policies, procedures, and standards as well as operate with technical expertise. Status: Permanent, Full TimeShift: Day Shift, 8:00 am - 4:00 pmDiscipline: Technology Solutions and ServicesVacancy Type: ExistingWork Style: HybridLocation: 115 Midair Court, Brampton, Ontario, L6T 5V1Start Date: ASAP Internal Posting Deadline: December 27, 2025 Why Dynacare is an amazing place for YOU: Join an award-winning "Top Employer" with meaningful and impactful career opportunities Access a health and wellness benefits program that supports you and your loved ones Grow and thrive with a dynamic, successful company through internal mobility opportunities Invest in your future through RRSP match benefits and an employee stock purchase program Experience a collaborative, diverse workforce that prioritizes dignity and respect for all How YOU will make a difference: Configure Endpoint Management platforms to suit the needs of the business (MECM/Intune)Manage Windows endpoints using modern management tools such as Azure AD and Windows AutopilotCentrally manage corporate mobile endpoints (iPhone, iPad, Samsung Mobile Phone)Support Telephony systems with troubleshooting and MACDImplements, operates, and maintains software distribution and upgrades to the various endpointsLead or participate in projects to implement or enhance client endpoints and related systemsDesign, implement, and manage Microsoft Intune for mobile device management (MDM) and mobile application management (MAM) Work with vendors to support Lab Equipment by designing processes and support modelsIdentify patterns and areas for improvement using data in assigned areas by applying scripting, automation, or application packaging and deployment methodologiesDevelop & Deliver training for client endpoint solutions to all internal stakeholdersContinuously create, review, and manage our internal documentation to ensure accuracy for our support teams and product handoffProvide insightful projections and recommendations for client performance, security, and stabilityImplement, document, and recommend configuration standards and train IT department staff on proper use of the firm’s mobile device management system according to established policies & procedures What YOU bring to the role: 3+ Years of relevant work experience as part of Information Technology teams or related educationExcellent knowledge/Experience of Microsoft Azure, Intune, SharePoint, and Microsoft Teams.Strong Experience in Android, iOS and Windows Device Enterprise Management.Strong Experience in iOS Supervised and Unsupervised Management Technical Skills 3+ years of relevant Endpoint management experience in an Enterprise PC environment3+ years of experience with Windows, iOS and Android mobile device operating systems2+ years of experience with deploying iOS Supervised controls and Apple Business ManagerExperience in Microsoft365 environment.Experience supporting VOIP systems Social Process Skills Effective communication (oral and written), interpersonal and organizational skillsProcess oriented with a focus on continuous improvementsAbility to work through tickets on a platform like ServiceNow or BMC RemedyGood problem-solving skills, seeks opportunities to increase customer satisfactionAbility to work in a multi-functional team environment with rapidly changing prioritiesInfluencing - ability to impact decisions within and outside functional area within the context and prescribed limits established by the immediate managerCollaborative and customer service oriented Additional Information: Might require travel to other citiesWorking on multiple projects and ability to prioritizeShould be able to lift at least 20 pounds to be able to lift and carry equipment to different sites and locationsPay rate: $62,400 to $78,000 annually The hiring pay range has been established; however, the final pay offer will be determined by taking into consideration various factors including but not limited to, level of experience and education requirements. At Dynacare, we may leverage AI-powered tools in our recruitment process. AI will never reach out to our candidates directly. Passionate about supporting healthy lives with commitment and care? Please apply today and let us open the door to your extended career journey. Dynacare has been a “Top Employer” for many years and there is a reason why. We are a great place to work. At Dynacare, we’re proud to hire the best people. If you are looking for a meaningful career where you can support healthy lives with commitment and care - we would like to meet you. We hope you will join us in our journey to become Canada’s health and wellness solutions leader. Dynacare is proud to be an equal opportunity employer committed to the attraction, selection, advancement, and fair treatment of all individuals. We believe that our diversity is our strength, so we employ a diverse workforce and respect the needs of all our employees. In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act and the Dynacare Accommodation Policy a request for accommodation will be accepted as part of the Dynacare hiring process.