Housing Case Manager

**TITLE**: HOUSING CASE MANAGER
- **DEPARTMENT**: HOUSING
- **PROGRAM**: REST & RAPID REHOUSING
- **REPORTING TO**:RAPID REHOUSING MANAGER AND/OR DIRECTOR OF HOUSING
- **HOURS**: FULL-TIME, 37.5 HOURS WEEKLY
- **SCHEDULE**:STANDARD HOURS MONDAY - FRIDAY, 9:00 AM - 5:00 PM, SOME EVENINGS AND WEEKENDS MAY BE REQUIRED
- **HOURLY WAGE**: STARTING AT $21.20 PER HOUR, DEPENDENT ON QUALIFICATIONS AND EXPERIENCE
- **ABOUT RAY**_

**Mission**:To provide youth with what they need, on their terms, to better their lives.
**Vision**:RaY’s vision is that all youth have the opportunity to live a healthy and secure life; that they are given the chance to develop a belief in themselves through tools, information and programs that build personal capacity in order to be self-sufficient and no longer need RaY’s services **.**
- **ABOUT THE ROLE**_

The Housing Case Manager position at RaY serves youth who are homeless or at imminent risk of homelessness. The Housing Case Manager will be responsible for assisting youth exiting the REST program with necessary housing supports and helping them to navigate entering into the private market through Rapid Rehousing. Eviction prevention through advocacy with systems such as EIA and with landlords is a significant part of this position. RaY is a fast-paced environment which depends on reliable, open-minded, flexible and team oriented individuals to provide youth with what they need, on their terms, to better their lives.
- **EDUCATION AND EXPERIENCE**:_
- Experience working within the not-for-profit sector
- Child and Youth Care Diploma or acceptable equivalent and related experience
- Preferred certification: Level C-CPR, NVCI, ASIST, Stages of Change/Motivational Interviewing
- Minimum of 3-5 years of experience working in a similar role
- Valid driver’s license
- Criminal Record Check, Child Abuse Check and Driver’s Abstract
- Proficiency in MS Office, Google Products and general comfort with technology
- **SKILLS AND ABILITIES**_

REQUIRED ASSETS:

- Demonstrated commitment to the Housing First Model and Philosophy
- Demonstrated commitment to _Here and Now: The Winnipeg Plan to End Youth Homelessness _
- Creative problem solving and strong advocacy skills
- Experience working with vulnerable youth or other at-risk populations
- Strong working knowledge of harm reduction principles
- Responsible, organized, and detail oriented
- Excellent interpersonal, communication and written skills
- Cultural competency skills, knowledge, experience, and awareness
- Capacity to build and maintain strong relationship with partner agencies, service providers and landlords
- Ability to function independently while also working as part of a frontline team
- Ability to multitask and prioritize in a fast-paced environment with mínimal supervision
- Must have a familiarity with resources that are available to youth in Winnipeg; specifically housing and social services.
- Must possess knowledge of street life in the inner city including gang activity, substance use, and sexual exploitation.

DESIRED ASSETS:

- Working knowledge of the Province of Manitoba Residential Tenancies Act
- **KEY RESPONSIBILITIES**_

The responsibilities of the Housing Case Manager include, but are not limited to the following:
1. CASE MANAGEMENT AND SUPPORT
- Assisting REST with exiting youth from the program directly into the Rapid Rehousing program in the private market
- Build trusting relationships with homeless and marginalized youth and young adults who access services and resources through RaY
- Connect youth to necessary and relevant resources, accessed through referral and direct provision
- Act as an advocate in a variety of systems including EIA and housing supports/services
- Find housing in accordance to the needs of participants, either in the public or private market, may include emergency housing and transitional housing.
- Assess participant needs to determine eligibility for access to the Rapid Rehousing rent bank/housing fund
- Support participants in attaining housing stability through eviction prevention and life skills development which may also include brief crisis interventions.
- Coordinate with landlords and caretakers to obtain and maintain housing
- Impart information and direction that will empower youth and young adults to make informed and healthy decisions in the hopes of improving their quality of life
- Work in cooperation with RaY’s integrated service team and determine effective collaborative strategies that formulate best youth care practices
- Refer youth to culturally-relevant services as provided through the Cultural Program Manager, Knowledge Keeper and/or external Indigenous service providers
- Conduct home visits in the participants’ homes, community agencies and other settings as needed

2. ADMINISTRATIVE SUPPORT
- Ensure that all service statistics are completed and entered into the RaY database in a timely manner
- Maintain quality up-to date documentation on all inte