Case Manager

**Title**:Case Manager

**Department**:Case Management

**Reports to**:Manager, Case Management

**Position**:Full time (1.0 Days) - Indefinite Term

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**About the Company**

Main Street Project (MSP) is a community health Centre with a mandate to address the social determinants of health which give rise to issues of addiction, physical and mental health issues and homelessness. MSP uses housing-first and harm reduction principles in the provision of a safe, respectful and accessible place for individuals who are experiencing homelessness or at risk of homelessness in the community. Since 1972, MSP has been providing a range of services to Winnipeg's most marginalized residents, including emergency shelter and nutrition services, drug and alcohol withdrawal management services, health advocacy and support, case management services, housing support services, food bank services and a mobile community outreach program.

Are you seeking a career where you can be part of a dynamic, diverse team, and where the mission is centered around ensuring everyone has access to a safe environment that promotes dignity, respect, and self-determination? Main Street Project is committed to developing impactful and meaningful solutions that drive positive change in our community. The work you do here will have a lasting, meaningful impact on those we serve.

At Main Street Project, we believe that the best work happens when diverse minds come together. We believe in building and fostering an inclusive workplace where everyone feels valued and respected. Our commitment to diversity, including embracing Truth & Reconciliation, Decolonization and Anti-Oppression is embedded in our culture and drives the success of the organization. Our team is made of talented individuals from various backgrounds and life experiences, creating a rich tapestry of perspectives.

**Job Summary**

The case management team is a key connection to outside organizations and the participants trying to access those services. They work with individuals who access MSP services to identify, develop, implement and assess the self-identified goals of participants. Case managers work from a housing first, harm reduction and trauma informed lens to support people to find and maintain housing and to connect to primary care, income, addictions & mental health supports to break down barriers and advocate for their participants. Relationship building is the key function of this team. Referrals into this team come from support staff within MSP or external agencies. They are reviewed by the Program Manager and assigned to a case manager based on the space within a caseload, the acuity of the participant and their immediate needs. Once assigned, the case manager meets regularly with participants within MSP and the community.

**Key Responsibilities**

General Case Manager Duties
- Provide on-going case management support to assess progress and ensure treatment plan
- Develop and coordinate individualized care plans addressing short-term and long-term goals in collaboration with participants, interdisciplinary team members and external partners
- Assess an unsheltered person’s needs in terms of moving towards housing Identify in a proactive manner, barriers that restrict and develop strategies that facilitate the participants’ ability to meet identified goals
- Create and maintain a professional relationship with community members, including boundary setting
- Keep accurate, continuous, legible and signed records including progress notes, checklists, correspondence, journals for individual and collective access in accordance with established protocols pertaining to access to and disclosure of casework files
- Work with Involuntary Participants and Participants not capable of consent
- Planning process and intervention with participant
- Identify and provide information and resources to participants including:

- Community resources
- Rent and income assistance
- Mental health resources
- Indigenous organizations
- Establish partnerships with landlords and service agencies, and advocate on behalf of participants
- Identify symptoms of suicide ideation and offer resources and support
- Create environments of cultural safety for participants
- Meet with participants both on-site and in community
- Monitor, evaluate and communicate progress of participants with the participants themselves, team members and managers on a regular basis
- Maintain accurate and confidential electronic and file records, including statistical data
- Conduct crisis intervention as needed
- Attend program-related community, coalition, and committee meetings

Specialized Duties

Outreach:

- Build effective relationships with encampment residents
- Coordinate with local agencies to provide services that meet the needs of residents
- Contribute to the development of a community that values cultu