Case Manager

Case Managers are responsible for connecting to and engaging with people experiencing homelessness who use Main Street Project’s Services. By working collaboratively with support worker staff, this position is a key part in working to move people from needing shelter to being permanently housed. Main Street Project is currently hiring for multiple term Case Manager roles in a variety of areas. We’re looking for qualified and empathetic individuals to join our team

**KEY RESPONSIBILITIES**
- Develop professional and supportive relationships with people experiencing homelessness
- Provide on-going case management support to assess progress and ensure treatment plan
- Develop individualized care plans in collaboration with participants, addressing short-term and long-term goals
- Identify in a proactive manner, barriers that restrict and develop strategies that facilitate the participants’ ability to meet identified goals
- Establish and coordinate care with community partners
- Provide transportation to participants for appointments in community
- Meet with participants both on-site and in community
- Identify and document participant needs through repeated contacts with participants
- Provide resources as needed to people seeking services in a way that ensures that the participant is an informed decision-making participant
- Work collaboratively with a multi-disciplinary team within the organization to coordinate support for participants
- Establish partnerships with landlords and service agencies, and advocate on behalf of participants
- Monitor, evaluate and communicate progress of participants with the participants themselves, team members and managers on a regular basis
- Maintain accurate and confidential electronic and file records, including statistical data
- Conduct crisis intervention as needed
- Attend program-related community, coalition, and committee meetings

**QUALIFICATIONS**
- Minimum of Bachelor's Degree (B.A.) in a relevant field
- Three (3) to five (5) years’ experience working in the field of homelessness, mental health, and case management, or a combination of education and experience
- Demonstrated knowledge of case management process’s - eligibility, assessment, planning, implementation, evaluating, and transitioning
- Non-violent crisis intervention (NVCI), mental health first aid, suicide intervention, and/or trauma informed training considered an asset
- Ability to work with a participant-centered care philosophy
- An understanding and experience in working with culturally diverse populations
- Ability to work collaboratively within a larger community system
- Strong ability to effectively resolve and cope with conflict and/or crisis situations
- Knowledge of Indigenous culture
- Knowledge of community resources available throughout Manitoba
- Knowledge of addictions, mental health diagnosis, and co-occurring disorders
- Ability to manage, assess, and work with challenging behaviours
- Highly developed understanding of and proven ability to communicate appropriate professional boundaries
- Excellent interpersonal skills and the ability to form relationships with community members
- Ability to work independently, under pressure, in a team or independent setting
- Computer proficiency in Microsoft Office and any other database software(s) used to track service delivery
- Ability to occasionally flex hours to meet participant needs

**ADDITIONAL REQUIREMENTS**
- Satisfactory Criminal Record Check with Clear Vulnerable Sector Search and a Clear Adult Abuse Registry Check are required. Employee is responsible for any service charges incurred.
- Valid driver’s licence